Onboarding Specialist

Growe welcomes those who are excited to:

• Build and maintain strong relationships with pre-VIP customers, ensuring personalized and exceptional customer experiences in Spanish;

• Be the primary point of contact for pre-VIP customers, providing timely and effective communication about exclusive offers, events, and promotions;

• Collaborate with internal teams, including VIP CRM, BI, and Customer Support, to improve strategies and resolve customer issues efficiently;

• Implement and execute data-driven strategies for customer retention and engagement, aiming to grow pre-VIP customers into VIP status;

• Monitor customer activity using provided tools and systems, analyze trends, and leverage insights to make informed, data-driven decisions;

• Ensure compliance with regulatory requirements and internal policies during all customer interactions.

We need your professional experience:

• Proven experience in customer relationship roles, preferably in the iGaming or Sports betting industry;

• Strong analytical mindset with the ability to interpret data and trends;

• Intermediate level of English (written and spoken) and native Spanish proficiency;

• Proficiency in CRM tools, communication software, and data analysis tools is a plus;

• Understanding of iGaming KPI metrics and terminology.

We appreciate if you have those personal features:

• Outgoing personality with strong organizational skills;

• Ability to work collaboratively across departments and adapt to changing priorities;

• Problem-solving mindset with attention to detail;

• Excellent communication, interpersonal, and negotiation skills;

• Customer-centric mindset with the ability to handle multiple tasks in a fast-paced environment.

We are seeking those who align with our core values:

• GROWE TOGETHER: We believe in the power of teamwork and collaboration to achieve shared goals;

• DRIVE RESULT OVER PROCESS: We focus on clear, measurable objectives and strategic success;

• BE READY FOR CHANGE: We embrace challenges and adapt quickly to stay ahead.