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Manager - CC - Partner Operations

Punjab, India (On-site)

Manager - CC - Partner Operations

3 Months ago • 8-10 Years • Operations • Undisclosed

About the job

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Job Description

Myntra seeks a CX-driven Manager for Contact Center Partner Operations. Leverage technology to optimize cost and enhance customer experience. Must-haves: 5+ years E-commerce, Contact Center Technology, Business Analysis, Partner Management.

Must have:

E-commerce Experience
Contact Center Tech
Business Analysis
Partner Management

Good to have:

Lean Six-Sigma
COPC HPMT
Process Flow Charts
Stakeholder Management

Role - Manager - Contact Center Partner Operations

Employment type - Full time

Location - Mohali

JOB DESCRIPTION

Overview :Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a
customization company in 2007, to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us.

Website - http://www.myntra.com
LinkedIn - https://www.linkedin.com/company/myntra/

Role Summary :
Myntra Customer Service Operations is looking for a Contact Center Partner Operations Senior Manager and CX enthusiast to be part of the Level 1 Contact Center team. In this role, you will work proactively with cross functional teams and Liaison with our partner team to leverage
technology-based solutions that improve ‘cost to serve’ metrics and customer experience for business.

Qualifications :

● A Graduate in any discipline
● Post-Graduate/MBA (2 years of work experience post MBA preferred

Technical skills :

● Awareness of Contact Centre Technology Tools
● Intermediate business analysis skills
● Proficient in MS Office (Excel, Word, PowerPoint)
● 7 Basic Quality Tools

Project Management Skills :

● Lean Six-Sigma Green Belt
● COPC HPMT Certified

Professional skills :

● Customer Service domain Experience

● Excellent communication (Verbal & Written)
● Proficient with key service delivery metrics – Contact center
● Well versed with creating Process Flow Charts and SOPs
● Stakeholder Management (Internal & External)

Experience :

● Min. 8-10 years of overall work experience
● Minimum 5-6 years of relevant E-commerce experience
● Domestic BPO Partner Management experience

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About The Company

Myntra

11 Active Jobs

Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We create solutions that disrupt the ordinary and help make the world a happier, more fashionable place.

We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take this journey with us.

Our Culture

As self-driven, motivated individuals who believe in taking ownership instead of being handed responsibility, we are a curiously non-hierarchical team who believe in working as a whole to take the Organization forward.

Firm believers of meritocracy, we encourage you to take on tasks and readily empower you with the right tools, space, and opportunities. In essence, work at Myntra is challenging but fun - we believe in equal opportunity, encourage intellectual curiosity and empower you to be the change.

If you’re just as passionate about fashion and would love a workplace that is purely result-driven, Myntra is the place for you!

Check out open jobs on https://boards.greenhouse.io/myntra