(Junior) IT Support Officer (f/m/d)

As a Jr. IT Support Officer for the applike Group, you will keep our office infrastructure and tech setup running smoothly and support a small team’s activities.

The applike group is committed to creating engaging experiences for every app user around the world. We are passionate about creating market-changing products, technologies and companies. We have already founded 5 companies. Our ventures are independent business units that benefit from each other’s technologies, expertise, and market access to become even more successful: adjoe is developing a breakthrough mobile advertising solution that enables app publishers around the world to grow their advertising revenues. justDice is the market leader in Mobile Gaming Loyalty Programs. Sunday is a next generation hybrid casual mobile game publisher. justtrack offers a unique software to automate the entire mobile users acquisition process and Tabbler creates engaging mobile games for the world’s biggest brands. Yet more to come.

Under the umbrella of the media company Bertelsmann, we have access to a global network of experts and strong financial support. By developing a state-of-the-art tech stack and highly skilled workforce, we aim to reach more mobile users than any other company in the world. If you want to challenge yourself and work in a high-performance environment, you’ve come to the right place!

Find the whole world in one office. Boost your career with awesome people!

What you will do:

• You will provide first and second-level support
• Ensure that our workplace tech is constantly working: Network, Wi-Fi, Internet Access, Meeting Rooms, Tech Equipment in common spaces and offices, etc.
• Provide technical assistance with computer hardware and software (macOS, windows and Linux platforms)
• Create and maintain tips and tricks solutions in our Confluence
• Proper management of the IT warehouse
• Provide the set-up and removal of technical equipment
• Manage over 250 workstations, mainly onsite in Hamburg but also remotely
• Ensure proper security of our computers and network
• Contributes to the company's IT journey towards zero touch and ISO 27001 certification

Who you are:

• Experience in System Administrator roles or equivalent experience
• Expertise in various fields such as operating system administration, network security setup, infrastructure fallbacks, and process automation is highly valued. While it's beneficial to have prior experience in these areas, we also welcome individuals who are eager to learn and passionate about these topics.
• Knowledge in working with Windows and Mac
• Strong troubleshooting and critical thinking skills
• Independent, reliable way of working, high motivation, and hands-on mentality
• Strong command of English and German (min. B2) language spoken and written
• Good to have: Experience in onboarding, coaching and mentoring working students, interns and other more junior colleagues

Why you will love working here:

• Work-Life Package: 30 vacation days, flexible working hours, dog-friendly kick-ass office in the center of the city.
• Relocation Package: Visa & legal support, relocation bonus, reimbursement of German Classes costs, and more.
• Happy Belly Package: Monthly company lunch, tons of free snacks and drinks, free breakfast & fresh delicious pastries every Monday
• Physical & Mental Health Package: In-house gym with a personal trainer, various classes like Yoga with expert teachers & free of charge access to our EAP (Employee Assistance Program) to support your mental health and well-being
• Activity Package: Regular team and company events, and hackathons.
• Education Package: Opportunities to boost your professional development with courses and training directly connected to your career goals
• Wealth building: Virtual stock options for all our regular employees

Skip writing cover letters. Tell us about your most passionate personal project, your desired salary and your earliest possible start date. We are looking forward to your application!

We welcome applications from people who will contribute to the diversity of our company.