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IT Technical Writer

Remote, Serbia (Remote)

IT Technical Writer

58 Minutes ago • 2 Years + • Editorial

About the job

Summary

The IT Technical Writer will create, edit, and manage high-quality IT documentation. Responsibilities include proofreading all IT communications, ensuring a professional tone and adherence to company branding; writing, editing, and proofreading IT articles for diverse audiences; developing user-friendly content (user guides, FAQs, troubleshooting documents); coordinating with the IT team to keep content up-to-date; managing and maintaining the IT Knowledge Base; implementing a system for content updates and archiving; working with IT and support teams to align content with operational needs; participating in planning sessions; and serving as the documentation point of contact within IT. The role requires ensuring technical accuracy, clarity, and readability across all IT communications.

1 skill required for this role

Test your skills to join the top 1% applicants for this job

proofreading

Must have:

Bachelor's degree in related field
Strong English proficiency
2+ years technical writing experience (IT preferred)
Exceptional written & verbal communication
Experience with CMS/knowledge base software
Ability to explain technical concepts clearly

Good to have:

Understanding of IT Support & Infrastructure
Familiarity with common IT tools & terminology

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Project description

The Technical Writer will be responsible for creating, editing, and managing high-quality IT documentation to enhance understanding and communication across the organization. This role focuses on writing and proofreading IT articles, ensuring consistency and clarity in all IT communications, and maintaining the IT Knowledge Base (KB) space for easy accessibility and usability.

Responsibilities

Proofread and oversee all IT-related communications, including email announcements, notifications, and internal memos.

Ensure all communications maintain a professional tone and align with company branding and standards.

Write, edit, and proofread IT articles, ensuring technical accuracy, clarity, and readability for a diverse audience.

Develop clear, concise, and user-friendly content to support IT initiatives, such as user guides, FAQs, troubleshooting documents, and process documentation.

Coordinate with IT team members to keep content up to date with the latest IT initiatives, policies, and updates.

Organize, manage, and maintain the IT Knowledge Base (KB) space, ensuring easy navigation and accessibility for all employees.

Implement a system for regular updates, revisions, and archiving of outdated content in the KB.

Work closely with IT, support teams, and other departments to ensure content aligns with operational needs.

Participate in planning and strategy sessions to understand upcoming IT projects and initiatives, ensuring documentation needs are met.

Serve as the point of contact for documentation and communication support within the IT department.

Skills

Must have

Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.

Strong proficiency in English, with excellent writing, editing, and proofreading skills

2 years or more of proven experience in technical writing, preferably within IT or technology environments.

Exceptional written and verbal communication skills, with attention to detail.

Experience with content management systems (CMS) and/or knowledge base software is a plus.

Ability to translate complex technical concepts into clear, accessible language for diverse audiences.

Familiarity with IT terminology and concepts, with the ability to explain technical information clearly and concisely.

Nice to have

Understanding of IT Support and Infrastructure, including familiarity with common IT tools, processes, and terminology.

Other

Languages

English: C2 Proficient

Seniority

Regular

View Full Job Description

About The Company

Luxoft

1245 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.