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IT ServiceDesk Coordinator

Bucharest, Romania (On-site)

IT ServiceDesk Coordinator

1 Month ago • All levels • Administrative

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Job Description

The IT ServiceDesk Coordinator will be responsible for coordinating IT Servicedesk activities and monitoring infrastructure systems. Responsibilities include creating and assigning service desk requests, implementing tasks within the service desk system, processing emails and correspondence, working directly with users (receiving calls and providing phone consultations), and collaborating with service desk engineers and other support specialists to expedite issue resolution. The role involves multitasking, interacting with various support teams, and providing excellent customer service. This is a junior-level position.

Must have:

Multitasking
SD request creation & assignment
Task implementation in SD system
Email & correspondence processing
User interaction & support
Collaboration with engineers
Stress resistance

Good to have:

Call Center experience

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Project description

IT Servicedesk activities coordinator and Infrastructure systems monitoring

Responsibilities

Creation and assignment of SD requests.

Tasks implementation within the SD system.

Processing emails and other correspondence related with the SD project.

Work with users. Receiving calls. Consulting users by phone about questions within the competence of SD coordinators.

Work with SD engineers. Interaction with different lines of support specialists for acceleration of solving process.

Skills

Must have

Multitasking

Learning and teaching materials

Stress resistance

Service Desk

Nice to have

Call Center

Other

Languages

English: B1 Intermediate

Seniority

Junior

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About The Company

Luxoft

1227 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.