IT Senior Manager, Managed Services, Visa Consulting and Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What an IT Senior Consulting Manager, Managed Services, Visa Consulting and Analytics does at Visa:

We are currently looking for a Senior Manager to drive IT consulting engagements for our clients in Japan, enabling portfolio growth and improved profitability across their payment businesses.

The Senior Manager will drive technology related client engagements and act as the main focal point, coordinating between the client team, other internal stakeholders, and outsourcing partners (as applicable). The Senior Manager will be responsible for managing various technology related initiatives between Visa and a client including product implementation and system updates based on Visa’s enhancements, etc. The full range of responsibilities is detailed below:

On a project-by-project basis: 

• Project management for various technology related initiatives between Visa and one of the largest clients – tracking status, action items, issues and risks for technology related strategy projects, Visa product implementation, etc.
• Proofread materials showing Visa’s enhancements produced by different teams at Visa, figure out specific requirements and determine impact on the client, and support the client to implement necessary system updates
• Develop materials for holistic product discussions with the client to identify most important issues and opportunities, brainstorm and propose potential solutions and determine priorities and timeline for implementation
• Support leaders prepare client project proposals, clarifying objectives, scope, deliverables, approach, dependencies, roles and responsibilities, drawing input from the client, local client relationship managers, and functional teams
• Support leaders oversee project setup including contracting documentation, stakeholder engagement, workplans, interview guides, client data requirements, and vendor statements of work (as applicable)
• Develop a fact base by undertaking client interviews and analyzing client documentation or processes
• Collaborate with product team, the hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed
• Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

Why this is important to Visa

VCA’s services allow our clients to boost their business performance by leveraging Visa’s expansive market insights and data. This in turn drives Visa’s business, creating a win-win relationship where both client and Visa’s incentives are aligned to grow the business. This dynamic combined with the long-term relationship we have with clients enables a deeper level of engagement and impact compared to traditional consulting firms. VCA projects also help drive Visa Japan’s strategic initiatives and accelerate Japan’s transformation to a cashless society.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Fluent Japanese and at least business level English proficiency
• 10 years of work experience in professional areas
• Experience in the payments, mobile, software, hardware, technology services or IT consulting industry
• Technical knowledge of payment technologies related to authorization, clearing & settlement, gateways / PSP’s, risk management, tokenization, EMV 3DS, etc.
• Experience in planning, managing and delivering on complex cross functional projects from conceptualization to launch including implementation
• Flexible and proactive trouble-shooting capabilities with the ability to manage diverse groups organized within different organizational reporting lines
• Strategic thinker who can balance big picture strategy and detailed, flawless execution
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Flexible mindset to revise plans and scopes while managing internal and external expectations

What will also help:

• PMP certification or experience in technical project management
• Experience in customer experience design (using human-centered design / design thinking)

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.