IT/Operation Consulting Director

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operations and macroeconomics, VCA solves the most strategic problems for our clients.

The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

VCA Managed Services members play a key role in enhancing the partnership with one of Visa Japan’s largest clients by supporting strategic planning and implementation of their most strategic initiatives..

What a Director, Visa Consulting and Analytics does at Visa:

We are currently looking for a Director to lead technology related consulting engagements for our clients in Japan, supporting strategy and implementation plan development, project management support of client IT system. Also this director role is expected to support operation improvement in fraud management.

The Director will lead engagements and act as the main focal point, coordinating between the client team, junior team members, other internal local / global stakeholders, and outsourcing partners (as applicable). The Director will be responsible for managing various initiatives between Visa and the client. The Director will be responsible for scoping, proposing, and delivering projects, and managing team members’ performance and delivery quality. The full range of responsibilities is detailed below:

Responsibilities

• Drive strategy development of client future system architecture of client’s issuing/acquiring business using IT consulting methodologies and knowledge of the IT/payment,  and aligning with internal stakeholders.

• Drive operation and system improvement plan for the client, especially focusing on the fraud management (Authentication, Authorization, etc)

• Drive high quality delivery fully leveraging IT consulting PMO skills while managing team members and various subject matter experts, product specialists, and client services representatives both in Japan and in overseas offices.

• Drive defining system requirements based on business requirements leveraging the team members and through discussions with numerous stakeholders, including clients, external partner companies, and members within Visa Hub and the Global team.

• Define and the align with the client of the area of Visa’s technology has the best fit through deep understanding of the client’s and Visa’s technology and collaboration with the internal stakeholders

• Manage client relationships with Executives, GM’s and key frontline members to deepen the partnership.

• Manage and coach team members, contributing to their growth and career development while ensuring quality of project deliverables

• Develop a fact base of the client processes, assets, and organization to determine future opportunities for collaboration and partnership.

• Continuously build knowledge, surface new insights and produce thought leadership pieces that contribute to practice development and global best practices

• Oversee and manage administrative tasks and project setup including contracting documentation, internal reporting, and completion of compliance procedures.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
However, based on the client needs and project requirements, full time working at office, clients site or our partner location in temporarily or for a mid – long term, can be required.

What you will need:
Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.

Specific skills and experience you will bring are:

• Fluent Japanese and at least business level English proficiency
• Deep experience and a track record of high performance in IT consulting, and / or project management (10 years+)
• Deep Technical knowledge of payment technologies related to authorization, clearing & settlement, gateways / PSP’s, risk management, tokenization, EMV 3DS, etc.
• Experience in planning, managing and delivering on complex cross functional projects from conceptualization to launch including implementation
• Flexible and proactive trouble-shooting capabilities with the ability to manage diverse groups organized within different organizational reporting lines
• Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigor in reports and analysis
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Flexible mindset to revise plans and scopes while managing clients’ expectations
• Strong commercial acumen, with experience in developing business cases with proven ROI
• Ability to lead and inspire team members to achieve high levels of performance

What will also help:

• Experience in payments, the banking industry, or technology. Deep understanding of the issuing, acquiring, fraud management business is a big plus
• PMP certification or experience in technical project management

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.