IT Helpdesk and Access Management Support Engineer

Key Responsibilities:

IT Onboarding, Offboarding, & Access Management:

• Manage user accounts, provisioning, and access control across multiple applications.
• Lead onboarding and offboarding activities to ensure smooth access transitions for employees.
• Oversee and troubleshoot access permissions in our systems, maintaining security compliance.

Basic Cloud Support & System Monitoring:

• Provide Level 1 support for AWS infrastructure (e.g., EC2, S3, CloudWatch) as needed.
• Monitor application alerts and assist with simple troubleshooting for AWS-based services.
• Support basic issues related to web applications, coordinating with engineering for complex matters.

Documentation & Reporting:

• Maintain and update support documentation related to access management and onboarding/offboarding processes.
• Ensure issues and resolutions are tracked in the ticketing system for historical reference and future learning.

Requirements:

Education & Experience:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, with a strong focus on user account management and access control.

Technical Skills:

• Practical experience with user provisioning, access management, and IT support tools.
• Basic understanding of AWS and cloud service monitoring, able to handle entry-level issues.
• Familiarity with access control practices, especially in multi-application environments.

Soft Skills:

• Attention to detail, particularly in managing access and user accounts.
• Effective communication skills, comfortable working with both technical and non-technical staff.