HR Data Operations Admin

Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people. Company-wide, you will find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive. At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life.

The Data Operations Admin serves the Nissan Americas region by processing all major HCM transactions in our company system of record, Workday.

Job Responsibilities:

• Case Handling: Manage and resolve cases & tasks through ServiceNow (Engage@Nissan).
• Workday Transaction Processing: Process high-volume & high-risk transactions in Workday requested through cases/tasks, such as hires, promotions, employee movements, terminations, etc. ensuring accuracy and compliance.
• Knowledge Management: Maintain and update knowledge base articles in ServiceNow (Engage@Nissan).
• Customer Service: Provide exceptional service and support to people leaders, stakeholders and HRBPs, ensuring their needs are met efficiently.
• Collaboration: Partner with COEs & HR Business Partners to address and resolve escalations.

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Education:

• Bachelor’s degree in administration, HR or related field desired

Language:

• Advanced Fluency in English and Spanish required.
• Portuguese is desired.

Experience:

• 1-2 years of Human Resources experience preferred.
• Experience in Global shared services environment is desired.
• Experience with ServiceNow and Workday: Proficiency in handling cases through ServiceNow and processing transactions in Workday.
• Customer Service Skills: Strong customer service skills to effectively interact with people leaders and HRBPs.
• High-Volume Transaction Handling: Ability to work under pressure with high volume and high-risk transactions, such as hires, promotions and terminations for the Americas Region.
• Problem-Solving Skills: Strong analytical and problem-solving skills to address and resolve issues efficiently. Autonomy
• Attention to Detail: Excellent attention to detail to ensure accuracy & quality in case handling and transaction processing.
• Communication Skills: Effective verbal and written communication skills to provide clear and concise information to stakeholders.
• Time Management: Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Team Player: Ability to work well within a team and contribute to team success.
• Critical Thinking: Strong critical thinking skills to evaluate resources, solve issues & improve processes.

Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check.