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Head of Maps Ops

Jakarta, Indonesia (On-site)

Head of Maps Ops

1 Month ago • 10 Years + • Operations • Undisclosed

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Job Description

The Head of Maps Ops will lead and manage the Maps Operations team, overseeing all aspects of map data management, updates, geospatial accuracy, and operational efficiency. Responsibilities include developing and executing map operations strategies, optimizing routing algorithms, collaborating with cross-functional teams (engineering, product, data science, operations), defining KPIs, driving adoption of new technologies, and providing leadership and mentorship. The role requires a strong understanding of mapping platforms, geospatial data, and map-based systems, along with excellent analytical and problem-solving skills. The successful candidate will be passionate about technology and innovation, with a customer-centric mindset and a drive to deliver exceptional user experiences within Gojek's rapidly growing environment.

Must have:

10+ years geospatial experience
Mapping platform expertise
Data-driven decision making
Strong leadership & communication
Operational excellence focus
Team management & mentorship

About The Role

We are seeking an experienced and results-driven Head of Maps Operations to lead our Maps Operations team and play a pivotal role in optimizing and scaling the geospatial technology that powers ourservice.. In this leadership position, you will oversee all aspects of maps data management, map updates, geospatial accuracy, and operational efficiency, ensuring that our platform’s mapping systems are reliable, accurate, and scalable.

You will work cross-functionally with engineering, product, data science, and operations teams to define the roadmap for our map services and execute on initiatives that drive customer experience improvements, operational efficiency, and product innovation. You will also manage a great team and play a key role in the development of strategies to improve route optimization, navigation precision, and geographic coverage.

What You Will Do

Lead and manage the Maps Operations team to ensure seamless operation of map data, system performance, and timely updates across all locations.
Oversee map data management, including sourcing, curating, and updating geospatial data from multiple sources to maintain accuracy and reliability.
Develop and execute the strategy for map operations, including optimizing routing algorithms and working on map updates to ensure real-time accuracy.
Collaborate with product and engineering teams to align mapping needs with business objectives and drive innovations in map technology.
Define KPIs for map performance, monitor, and analyze system metrics to identify areas for improvement.
Drive the adoption of new mapping tools and technologies that can enhance the user experience and optimize operational efficiency.
Provide leadership and mentorship to the Maps Operations team, driving a high-performance culture and fostering professional development.

What You Will Need

10+ years experience in geospatial operations, mapping technology, or related fields.
Strong understanding of mapping platforms (e.g., Google Maps, OpenStreetMap, TomTom), geospatial data, and map-based systems.
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making and a focus on operational excellence and delivering measurable outcomes.
Strong leadership and communication skills, with the ability to influence and align cross-functional teams toward a shared vision.
A “Can-Do” Attitude: A positive attitude and passion for learning in fast-paced environments. We move fast!
Fast & Agile: Ability to excel in a dynamic, constantly changing and rapidly growing workplace.
Passion for technology and innovation, with a customer-centric mindset and a drive to deliver exceptional user experiences.

About The Team

At the heart of Gojek’s businesses, we move things around. Whether that’s people, food, packages, or fresh groceries moving things around boils down to understanding the best route, understanding traffic, and understanding locations. The Cartography team is a platform team that surfaces mapping technologies needed by all internal product teams and business units within Gojek.

While our team is based all over the region, we are a tight-knit group who are bonded by two things: how to grow our maps using strong machine learning, engineering automation, and strong operations and emphasize professional development around these areas 🙌. For real - our weekly conversations range from well, mapping and navigation to competing in friendly online gaming. But whether you like to play online games or you share our love for an afternoon tea/coffee break like us, we’d be stoked to have you join the fam!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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About The Company

GoTo Group

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GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.