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Global Product Lead, gTech Analytics, Products and Tools

Telangana, India (On-site)

Global Product Lead, gTech Analytics, Products and Tools

3 Weeks ago • 5 Years + • Product Management • Undisclosed

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cross-functional

Job Description

The Global Product Lead, gTech Analytics, Products and Tools, will partner with cross-functional stakeholders to understand customer and business needs related to gTech anchor tools. Responsibilities include setting goals and strategies, identifying solutions, influencing technical roadmaps, managing delivery and user satisfaction of tool components, ensuring transparency around development, communicating capabilities and investments, and articulating business needs to Product Management. This role focuses on improving and automating Google Ads customer support using user insights and Generative AI. The team works with Support, Professional Services, Product Management, and Engineering teams to simplify support products and build productivity tools for gTech users. The ideal candidate will have experience in customer-facing roles, data analysis, executive-level presentations, project management, and working with technical and business stakeholders. Experience with Machine Learning or Generative AI models is preferred.

Must have:

5+ years customer-facing experience
Data analysis and presentation skills
Executive-level presentation experience
Project management experience
Stakeholder management expertise

Good to have:

Experience with ML/GenAI models
Knowledge of Google Ads and customer service
Strong negotiation and influencing skills

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience gathering, interpreting, and presenting data to identify business needs and propose solutions.
Experience creating and delivering presentations at the executive-level with stakeholders.
Experience scoping, managing and delivering projects.

Preferred qualifications:

Experience working with both technical and business stakeholders, and users.
Experience working with Machine Learning (ML) or Generative AI models.
Knowledge of global customer service operations, support platforms, the online advertising industry, and Google Ads.
Ability to influence others, fostering and maintaining key relationships over time.
Ability to adapt quickly and work in a fluid environment.
Excellent negotiation skills.

About the job

gTech Analytics, Products and Tools team (gAPT) leverages user insights and Generative Artificial Intelligence (GenAI) technology to improve and automate Google's Ads customer support experiences. gAPT partners with gTech’s Support, Professional Services, Product Management, and Engineering teams to simplify Google's Ads support products and build the productivity tools ecosystem for gTech users. Google is the leader of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Google's work enables gTech teams to deliver support to customers.

As a Global Product Lead for Intelligence Infrastructure, you will partner with gTech Ads Support Services, Product Management (PM) and Engineering to define and deliver the next generation of support experiences. You will be part of a team that works cross-functional to build, launch, and land new Artificial Intelligence/Machine Learning (AI/ML) infrastructure and improve GenAI model performance across support platforms.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Partner with cross-functional stakeholders to understand key customer and business team needs related to gTech anchor tools.
Set the goal and strategy for platform/tool, identify strategic solutions, and influence technical roadmap.
Manage the delivery, performance, and user satisfaction of anchor tool components and features.
Ensure transparency around systems development, providing key information to communicate and educate the business on capabilities and investments.
Clearly articulate prioritized business needs to the Product Management team and influence their roadmap to address them.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.