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Experienced Dealer - The Gloucester

England, United Kingdom (On-site)

Experienced Dealer - The Gloucester

12 Hours ago • All levels

About the job

Summary

As an experienced dealer at Grosvenor Casinos, you'll be responsible for welcoming and assisting customers, understanding games and payouts, identifying high-value members, and explaining game rules to new players. You'll work closely with supervisors to meet table demands and provide excellent service, prioritizing safer gambling practices and reporting any concerns. The role requires flexibility to work various shifts, including nights, weekends, and holidays. Responsibilities include understanding game mechanics, providing exceptional customer service, and adhering to responsible gambling guidelines. A PFL is required.

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Must have:

PFL Holder
Exceptional customer service skills
Understanding of casino games
Teamwork and collaboration
Flexibility to work various shifts

Perks:

£1000 joining bonus (paid in two installments)
Share of uncapped tips
Premium pay allowance after midnight
50% off food and soft drinks at Grosvenor & Mecca venues

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Company Description

Grosvenor is on an exciting journey of growth. It’s a great time to join us.... More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places.

We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.

Why just work... when you can work, win & grow with us

Job Description

As an experienced dealer you will:

Acknowledge, welcome and assist customers in gaming
Understand the games, payouts and who are our high value members
Connect with first time customers, explaining how the games are run
Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

As a valued team member, you'll receive a number of benefits, including a £1000 joining Bonus*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues!

* Our generous £1000 joining bonus is paid out in two installments of £500 after 6 months & 12 months! (Terms & conditions apply).

Qualifications

A fantastic personality
Holder of a PFL
Collaborate and work as part of the wider casino team
Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
Applicants must be 18+ & have right to work in the UK

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