Experience Designer Intern - Masters/PhD

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content, and online services across platforms. Our broad portfolio of brands spans the most popular genres.

We exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together people who combine creativity, innovation, and passion. We immerse our employees into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Fan Growth

EA's Fan Growth organization exists to improve player experiences and help the world to play. We support players across the globe in 13+ languages. We value people who will bring new ideas to help make Fan Growth a great place to be and be from. We celebrate diversity and inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people to come to the office (or Zoom meeting) excited to work and ready for some fun.

Your role

As an Experience Design Intern, you will report to the Sr. Manager, Service Design and Research within the Fan Growth organization. Made up of experience designers, design technologists, and sitting on a service design team, we are focused on holistically improving out-of-game customer experiences. You will work with our design team to understand user needs and design products for EA Help, EA Account, and more. This would be a great role for you if you are interested in what factors make a whole video game experience, want experience working with a design system, and have a true user-centered mindset.

Responsibilities

• Learn to research, design, and prototype user experiences, create design mockups, wireframes and design presentations.
• Leverage an end-to-end design mindset to understand what the right experience, for the right player, at the right time is, and design a product with that mindset.
• Define experiences based on an understanding of product goals, business, customer, and user needs.
• Develop an understanding of service design and customer experience, along with user experience design.
• Collaborate with partners and stakeholders, presenting and receiving feedback on designs and concepts
• Learn how to work with and expand a design system and interface with design technologists.

Required Qualifications

• Currently pursuing a graduate degree in design (HCI, HCD, or similar) or design-related field
• A user experience design portfolio with at least one case study

• An understanding of user experience principles, best practices and processes