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Director, Customer Engineering, Google Cloud, Brazil

State Of São Paulo, Brazil (On-site)

Director, Customer Engineering, Google Cloud, Brazil

1 Month ago • 20 Years + • Business Development

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Job Description

As the Director of Customer Engineering, you will contribute to the development of the overall account strategy or vision across a region or multiple business areas, ensuring it is prepared to enable business growth opportunities, and working cross-functionally with multiple lines of business to maximize business impact and open up opportunities with our largest and most strategic customers. You'll identify, own, and lead teams through complex, multi-dimensional pieces of work across several products, client areas, or markets, and anticipate rapidly evolving marketing technologies and trends, educating clients on these indicators. You will also oversee the integration of business strategies, spanning regions and multiple stakeholders, and advance inter-connectivity across business areas and processes in alignment with business needs and strategies. You'll engage in community contributions to improve and sustain our culture and operations - making Google a better place to work. You will manage an organization of Customers Engineers to meet quarterly and annual business growth goals for Brazil by building strong relationships with key customer stakeholders, ensuring customer satisfaction and loyalty, leading and motivating the team to achieve ambitious goals and exceed customer expectations. You will also be responsible for recruiting talent and coaching the team with a focus on providing actionable, forthright feedback. Cultivate a collaborative and inclusive environment that encourages innovation and knowledge sharing, conduct regular performance reviews, identify development needs, and provide constructive feedback. Empower team members to take ownership and make decisions, while providing guidance and support. Create and drive innovative programs focused on achieving growth at scale. Work through and directly manage details in the business. Work at an executive level with customers/prospects and participate directly in the key agreements and accounts within the region.

Must have:

20 years of experience in a pre-sales engineering capacity with experience working for a cloud company
10 years of experience selling cloud IT solutions to companies
10 years of experience in second line management, leading teams

Good to have:

Experience leading complex transformations across enterprise portfolios and across multiple themes of transformation: cloud, infra, data, app development, AI, etc.
Experience in customer engagement, including experience growing the business/product, and working successfully in the Brazil market.
Experience in commercial sales in a global organization, with an excellent market reputation and actionable list of network contacts.
Experience leading in a hyperscale growth environment, and with marketing or sales support in developing product, solution messaging, narratives, and value propositions.
Deep industry expertise to support unique client portfolios, and formally engage in post-sales customer motions at C-suite level.

Minimum qualifications:

20 years of experience in a pre-sales engineering capacity with experience working for a cloud company.
10 years of experience selling cloud IT solutions to companies.
10 years of experience in second line management, leading teams.

Preferred qualifications:

Experience leading complex transformations across enterprise portfolios and across multiple themes of transformation: cloud, infra, data, app development, AI, etc.
Experience in customer engagement, including experience growing the business/product, and working successfully in the Brazil market.
Experience in commercial sales in a global organization, with an excellent market reputation and actionable list of network contacts.
Experience leading in a hyperscale growth environment, and with marketing or sales support in developing product, solution messaging, narratives, and value propositions.
Deep industry expertise to support unique client portfolios, and formally engage in post-sales customer motions at C-suite level.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage an organization of Customers Engineers to meet quarterly and annual business growth goals for Brazil by building strong relationships with key customer stakeholders, ensuring customer satisfaction and loyalty, leading and motivating the team to achieve ambitious goals and exceed customer expectations.
Recruit talent and coach the team with a focus on providing actionable, forthright feedback. Cultivate a collaborative and inclusive environment that encourages innovation and knowledge sharing, conduct regular performance reviews, identify development needs, and provide constructive feedback.
Empower team members to take ownership and make decisions, while providing guidance and support.
Create and drive innovative programs focused on achieving growth at scale. Work through and directly manage details in the business.
Work at an executive level with customers/prospects and participate directly in the key agreements and accounts within the region.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.