Delivery Operations Specialist

4 Days ago • 3 Years + • Operations • Undisclosed

About the job

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Job Description

The Delivery Operations Specialist at Tesla plays a crucial role in ensuring a smooth and efficient customer delivery experience. Responsibilities include overseeing administrative tasks at the delivery center, managing appointment calendars and pipeline flow, preparing delivery documents, verifying sales orders and contracts, maintaining data accuracy in CRM systems, coordinating with other departments (service, logistics) for vehicle shipment and preparation, and implementing best practices to enhance the customer ownership experience. The ideal candidate possesses excellent organizational and communication skills, thrives in fast-paced environments, works well in a team, and is highly detail-oriented. Automotive registration and operations experience are preferred.

Must have:

Excellent organization & communication skills
Fast-paced environment adaptability
Teamwork & collaboration
Detail-oriented & accuracy
Proficient in multiple systems
3+ years of work experience

Good to have:

Automotive registration experience
Bachelor's degree

What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You’ll Do

Oversee and coordinate administrative responsibilities at the Delivery center
Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
Prepare, print and process delivery documents in an accurate and timely fashion
Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
Record information and ensure data quality in our CRM and other systems
Work with other departments such as service and logistics to coordinate vehicle shipment and prep
Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
Perform other related duties based on business needs

What You’ll Bring