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Customer Support Representative

Customer Support Representative

2 Weeks ago • 3-5 Years • Administrative • Undisclosed

About the job

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Job Description

Growe seeks a Customer Support Representative fluent in Spanish (native speaker) and with intermediate English (written and spoken). Responsibilities include handling customer requests via chat and tickets, resolving issues, providing excellent customer experiences, collaborating with colleagues to improve service, identifying customer needs, clarifying information, researching problems, and offering solutions. Prior customer support experience is a plus but not mandatory. The ideal candidate possesses strong organizational, communication, and problem-solving skills, thrives in fast-paced environments, and works well under pressure.

Must have:

Native Spanish speaker
Intermediate English
Excellent communication skills
Problem-solving skills
Handles chats and tickets

Good to have:

Prior customer support experience

Growe welcomes those who are excited to:

Work with requests in chats and tickets, helping customers with difficulties that they faced and providing the best customer experience in Spanish;
Collaborate with other colleagues to improve customer service;
Identify customer's needs, clarify information, research every issue and provide solutions.

We need your professional experience:

Intermediate level of English (written and spoken);
Native speaker of Spanish;
Previous experience with customer support is not mandatory but will be considered a plus.

We appreciate if you have those personal features:

Excellent organizational skills and ability to prioritize in order to meet deadlines;
Excellent team player skills with strong communication skills;
Ability to work in a fast-paced environment and under pressure;
Problem-solving skills.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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About The Company

Growe

36 Active Jobs

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge entertainment technology platforms and payment solutions, propelling assets' expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional opportunities to our team players and an extraordinary chance to succeed.

Check out our vacancies and join our growing team of opportunities unlockers.

Let's grow together!