Customer Communications Manager (Maternity Cover)

4 Days ago • 5-7 Years

About the job

Summary_{By Outscal}

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Are you an experienced communications professional looking for a dynamic role working with teams across the company?
Do you have excellent stakeholder management skills and enjoy working in fast-paced, complex environments?
Are you looking for a workplace that fosters collaboration, work-life balance, and integrity?

Then this role might be the one for you.

The Role

The role of Customer Communication Manager is both strategic and operational. You will plan and create value-adding communications materials in close collaboration with stakeholders and team colleagues.

As a communication professional, you will help drive our customer-centric approach by managing content activation and various communication projects. In this role, you will also produce engaging, multimedia content for the Maersk Logistics Insights area of our website, which equips customers with information on trends within logistics and global supply chains.

Key Responsibilities

As a Customer Communication Manager, customers are your target audience. You will be responsible for planning, leading, writing, implementing, and evaluating customer-facing communications and content for different scenarios.

You will be a content creator and manager. Your goal will be to drive customer engagement through strategic, value-adding and operational communication. To do this, you will work closely with global and regional stakeholders in teams that include marketing, corporate communications, legal, sales, and customer experience.

This position is perfect for you if you thrive in a fast-paced, international environment, working with different teams and senior stakeholders. You must already have 5-7 years of experience in similar communication positions, particularly in developing, overseeing, and executing successful content pieces to deadlines.

To perform this job successfully, you should have the ability to:

Manage and develop compelling multimedia content that engages our customers and delivers value for them, such as – articles, case studies, presentations, videos, etc.
Make sure that such content is well distributed on our channels and go along with similar content pieces from the Regions.
Create and execute solid, engaging communication plans incorporating multiple channels. Successfully work closely with multidisciplinary teams and stakeholders, balancing competing needs and priorities.
Listen to and understand our customers and how to cater to their communication needs through outreach and research within and beyond Maersk.
Ensure communications activities align with Maersk’s priorities and strategy.
Additionally, we would like you to host a monthly global internal call.

You:

Speak and write English fluently.
Have strong and varied communications experience.
Have solid content creation skills.
Show excellent leadership and stakeholder management skills.
Are a resilient team player while also being a self-starter.
Thrive in a complex, international environment.
Embody the Maersk values in everything you do, particularly constant care, humbleness and uprightness

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.