CRM Manager

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the Universe. We are looking for a talented CRM Manager who will be responsible for push notifications, in-game mail and emails for players in Family Island game.

You will develop customer relationships, assist customer retention and drive the growth of revenue.

• Develop and implement a comprehensive CRM strategy to improve user engagement and achieve business KPIs
• Manage and optimize communication channels (push notifications, emails, in-app messages) for effective CRM campaigns and user journeys
• Collaborate with cross-functional teams to create targeted and impactful CRM campaigns
• Analyze campaign performance data, maintain detailed reports and dashboards to measure success and identify insights for improving user engagement
• Track, optimize, and enhance player engagement through effective segmentation and behavioral analysis
• Create and conduct A/B tests to evaluate the effectiveness of CRM campaign strategies and messaging, leveraging data-driven insights to optimize future campaigns for maximum impact

• Strong communication skills and experience working with multiple stakeholders and cross-functional teams
• Initiative person who are creating new ideas and approaches
• Proficient in analytics, comfortable working with large datasets
• Proven track record of project execution and taking full ownership of projects
• High-level proficiency in English

• Experience in Marketing or Operations in B2C company (Email marketing, Retention marketing, Lifecycle marketing)
• Familiarity with CRM tools and platforms such as One Signal and Braze

• Health insurance (family package)
• Inner professional conferences M-CONF and ART-CONF
• Training & Development/Tuition reimbursement
• English classes
• Referral program with generous bonuses if you have great professional recommendations
• Modern and Comfortable office in the center of Vilnius (with books and boardgames’ library, rest areas, a game room and other perks)
• Meal vouchers per working day and stocked kitchen with salads, juices, snacks, fruits, etc
• Office informal events, celebration of product birthdays and other fun-activities
• Corporate big events (Summer Family Day, NY party) and team buildings
• Opportunity to participate in social activities held together with GameDev community and to make a contribution
• Corporate SWAG and branded artifacts  
• Sports expenses reimbursement

#LI-Hybrid

Gross salary 2300 - 2600 EUR/month. We are open to discuss a salary based on your competencies and skills.

If you feel you’ve got what it takes, let’s get in touch and know each other!