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Concession Prevention Program Analyst (Short term - 11 months), IN Security & Loss Prevention

Amazon

Karnataka, India (On-site)

Concession Prevention Program Analyst (Short term - 11 months), IN Security & Loss Prevention

2 Weeks ago • Upto 2 Years

About the job

Summary_{By Outscal}

This role requires a graduate with technical (IT) knowledge, data analysis skills, and proficiency in Microsoft Excel and the internet. The candidate will analyze customer refund claims, resolve trouble tickets, create reports, and work with stakeholders to control issues impacting resolution output.

About the job

Description

This is an important position in an impact role team that not only impacts customers across the country but also the bottom line of the organization directly. The candidate will perform the (not limited to) the following tasks:

Resolve trouble tickets (tt) related to refund claim by customers.

Analyse/perform multiple checks using multiple tools to verify customer claim.

Handle escalation cases.

Meet daily TT resolution targets while maintaining tt quality parameters.

Create reports on loss data, RCA and related trends over time.

Connect with stakeholders from other teams to control issues impacting tt resolution output.

Basic Qualifications

Graduate with some technical (IT) related knowledge.

Data analysis

Good working knowledge on with Microsoft Excel, Internet.

Should be able to learn new tools as per job requirement.

Preferred Qualifications

Working knowledge on Tableu.

SQL query building & data extraction.

Company - ASSPL - Karnataka

Job ID: A2726808

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About The Company

Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.