Community Engineer

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.

About the Role:

Vercel is looking for a Community Engineer who will be responsible for interacting directly with our customers in the Vercel Community. More specifically, this role focuses heavily on working with customers on their code, helping by creating reproductions, sending pull requests, and working with our Engineering teams to resolve any issues that arise.

The role requires someone with both a background as a software engineer and just as importantly, a strong interest in a broad array of technologies to reflect the wide variety used by all Vercel customers. While Next.js experience is extremely valuable, you will need the ability to quickly pick up new frameworks based on the requirements of our customers.

Your impact within the Vercel Community will also stem beyond code and into platform use cases as well, driven by the the Vercel Community mission to help create the next generation of Vercel experts, you will learn many elements of the platform deeply, being able to use that knowledge to help customers find the ideal solution.

What You Will Do:

• Represent Vercel across our key communities, primarily in our official forums.
• Build relationships with customers because you enjoy helping them to succeed.
• Provide code-level assistance and work with customers to debug issues.
• Use customer feedback to work with Product teams for platform improvements.
• Create examples and patterns for how to achieve various goals using Vercel.
• Learn a wide array of primarily frontend technologies, becoming a true expert.
• Develop a strong level of expertise on both existing and new Vercel platform features.
• Complete engineering tasks to improve the forum infrastructure and customer experience.

About You:

• You thoroughly enjoy working with customers in public to help them achieve their goals.
• You have the foundational knowledge required to work with a variety of frontend frameworks.
• You enjoy writing and communicating complex ideas as simply as possible.
• You value variety and the ability to dig deep into the unknown on a daily basis.
• You have experience working in public and are a professional but friendly communicator.
• You enjoy working with JavaScript & React and are an open source contributor.
• You possess exceptional public-facing communication skills.
• You enjoy working with a fully remote, globally distributed team.
• 2+ years experience in a technical customer-facing or technical documentation role.

Bonus If You:

• Have experience with Next.js and deployment on Vercel.
• Have experience with a wide assortment of site generation tools and platforms.
• Have experience supporting backend runtime environments, especially Node.js.
• Have experience with CDNs and a good understanding of caching techniques.
• Have worked with monorepos and/or custom, complex CI/CD pipelines.
• Have a strong understanding of DNS and can explain this clearly to others.
• Are fluent in another language.

Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.