Cloud Technical Solutions Engineer, AI/ML (English)

2 Months ago • 4 Years + • DevOps • Undisclosed

About the job

Job Description

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. Responsibilities: * Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. * Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis. * Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud. * Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, including working non-standard work hours/shifts, and may include weekend work. * Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
Must have:
  • Bachelor’s degree in STEM or equivalent experience
  • 4 years of experience reading code in general purpose coding languages
  • Experience with Linux/Unix or Windows systems
  • Experience in reading/debugging code and virtualization/orchestration frameworks
  • Fluent English communication
Good to have:
  • Experience debugging workload issues across multi-node environments
  • Experience with exploratory kernel debugging and performance analysis of containerized systems
  • Experience working with public cloud services and infrastructure
  • Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.)

Minimum qualifications:

  • Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
  • Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols.
  • Experience in reading/debugging code and in virtualization and orchestration frameworks.
  • Ability to communicate fluently in English to communicate with different customers and stakeholders.

Preferred qualifications:

  • Experience debugging workload issues across multi-node environments.
  • Experience with exploratory kernel debugging and performance analysis of containerized systems.
  • Experience working with public cloud services and infrastructure.
  • Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.), with knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
  • Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
  • Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, including working non-standard work hours/shifts, and may include weekend work.
  • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
View Full Job Description

Add your resume

80%

Upload your resume, increase your shortlisting chances by 80%

About The Company

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Dublin, County Dublin, Ireland (On-Site)

Hyderabad, Telangana, India (On-Site)

Mexico City, Mexico City, Mexico (On-Site)

New Taipei, New Taipei City, Taiwan (On-Site)

New York, New York, United States (On-Site)

Bengaluru, Karnataka, India (On-Site)

Dublin, County Dublin, Ireland (On-Site)

View All Jobs

Get notified when new jobs are added by Google

Similar Jobs

PublicisGroupe - JAVA Senior Software Engineer

PublicisGroupe, (Remote)

Google - Software Engineer, Corp Eng

Google, India (On-Site)

Activision - 2025 US Summer Internship - Software Engineering

Activision, United States (On-Site)

AppZen - Senior DevOps Engineer

AppZen, United States (Hybrid)

E-Hireo - Cloud Engineer

E-Hireo, India (On-Site)

Ubisoft - Team Lead  (Tools / DevOps)

Ubisoft, Canada (On_site)

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Get notifed when new similar jobs are uploaded

Jobs in Pune, Maharashtra, India

Nagarro - Engineer, Frontend React

Nagarro, India (On-Site)

Trimble  Inc  - SDET Engineer

Trimble Inc , India (Hybrid)

CAW Studios - Mobile application testers

CAW Studios, India (On-Site)

HireRight - QA Automation Engineer

HireRight, India (Hybrid)

Explorex (Explorex  Inc ) - Social Media Manager

Explorex (Explorex Inc ), India (On-Site)

CloudHire - Full Stack Developer - React and Node

CloudHire, India (Remote)

Get notifed when new similar jobs are uploaded

DevOps Jobs

PublicisGroupe - Manager Data Engineering DE - Big Data AWS

PublicisGroupe, India (On-Site)

Rackspace Technology - DEVOP Engineer (AWS Terraform)-PSDE III

Rackspace Technology, India (Remote)

Luxoft - Senior Database Engineer

Luxoft, Ukraine (Remote)

Ajmera Infotech - ASP.NET Developer with Azure Expertise

Ajmera Infotech, United States (On-Site)

Trimble  Inc  - Lead Salesforce DevOps -Copado

Trimble Inc , India (Remote)

Head Digital Works - Solutions Architect

Head Digital Works, India (On-Site)

Ubisoft - Senior Programmer

Ubisoft, Romania (Hybrid)

Saviynt - Director, Product Management, Cloud Platform

Saviynt, United States (On-Site)

Grid Dynamics - DevOps Engineer

Grid Dynamics, India (Hybrid)

Get notifed when new similar jobs are uploaded