Client Feedback Coordinator

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Senior Associate

Job Description & Summary

PwC Global Overview 

At PwC, we measure success by our ability to create the value that our clients and our people are looking for.
 Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do.
 We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.


PwC Middle East Overview

Established in the region for over 40 years, PwC Middle East employs over 7,500 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates.
 Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region.
 Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.


Line of Service Overview
Internal Firm Services (IFS), is a network of specialist support professionals and includes Business Development, marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few.
 Each team plays a vital role in making sure we have all the right resources, services and technology across our business.


Business Unit Overview

Client Feedback sits within the Pursuit & Insights Function of Clients & Markets and focuses on understanding and building client loyalty and trust - by defining and impacting the client experience.
 It supports opportunities to exceed our clients expectations and bring fresh insights that helps us to better understand our clients, and support our business growth.

Responsibilities:
You will work within the Client Feedback function to support the execution of the feedback administrative and operational activities.
 These activities include:
Monitor activities, completion progress, track action plans and execution status of feedback surveys and interviews
Coordinate meetings and share relevant material and information with stakeholders so they can have informed conversations with our clients
Support the function leader in the administrative duties and collaborate with other team members and business units to collect and compile required information
Validate and maintain data sets updated and ready for data reporting
Update relevant marketing materials and process guidelines

Run a central follow up process across line of services for the different feedback activities within the function
Resolve administrative problems by analyzing information, identifying and communicating solutions
Provide information by answering questions and requests on the process.

Maintain a suggestion system by directing and controlling administrative technical aspects in accordance with management directives
Participate proactively in meetings and support with drafting reports and action plans
Knowledge and Skill
Attention to detail
High standard of IT skills - office systems skills and knowledge, particularly Microsoft Excel    
Applications and platforms such Salesforce, PowerBi and Altryx is an advantage
Affinity to work with quantitative (complex data) with excellent analytics skills
Ability to streamline manual work, minimize human error, ensure quality and save time/effort
Excellent oral and written communication skills as well as presentation skills 
Organized, service-oriented attitude, proactive thinker, networker, information seeker, team player
Take ownership while maintaining positive energy in the face of obstacles or when dealing with complexity
Ability to interact efficiently with senior members of the firm across time zones
Ability to maintain quality service by establishing and enforcing organization standards, maintaining system integrity and security
Education
Bachelor’s Degree in Business Administration, Information Technology or Marketing 
Language
Fluency in spoken and written English, proficiency in Arabic is an advantage

Overall Experience
4+ years of experience in a similar role

Specific Experience 
Industry experience within the Middle East is preferred 
Reporting Skills, Client Relationships, Supports Innovation, Developing Standards, Administrative Writing Skills

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date