Business Intelligence Analyst

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Business Intelligence Analyst Role:

Glean is building a world-class Data Organization composed of data science, applied science, data engineering and business intelligence groups. Our business intelligence group will be based in our Bangalore, India office. We are growing our BI team and making our initial hires. In this role, you will:

• Be a fully hands-on individual contributor. You will work on surfacing useful data driven insights, own analytical frameworks and continuously improve data foundations for BI to steer Glean’s success.
• Build dashboards to meet the most recurring needs of Marketing, Sales and Finance partners, iterate on them based on XFN feedback and maintain them.
• Own our BI tool and drive necessary migrations of dashboards from other tools, undertake net new dashboards.This will include training and elevating colleagues outside of the data group to consume/develop Sigma dashboards in meaningful ways.
• Foster and engage with citizen analysts from Marketing, Sales and Finance Operations to inform decision making at scale.
• Provide one-off data-oriented analyses on high priority & urgent questions to help make Glean’s GTM/Finance operations more effective, e.g. prepare analyses to create marketing material with quantitative insights, help a pilot convert into a deal, help a deal turn into an upsell, and provide quantitative inputs to a financial model.
• Manage a large volume of inbound analytics requests ensuring high-quality service and appropriate SLAs. 
• Help develop and implement KPIs for sales, marketing and finance teams.
• Partner with Data Engineering to improve the reliability, scalability and usability of our business intelligence solutions for data, product, engineering and operations teams.

You will thrive at this role if:

• You have a Bachelors/Masters degree in a quantitative field, e.g. business, economics, data science.
• You have 3+ yrs of work experience in business intelligence or analytics.
• You are so proficient in SQL that you’re able to up-level other SQL users around you.
• You are very good at building dashboards and communicating insights via data visualizations leveraging standard BI tools like Metabase, Tableau, PowerBI, Qliksense.
• You are very familiar with Salesforce and the particulars of its data model.
• You are concise and precise in written and verbal communication appropriate to the technical background of your audience.
• You are able to work with short timelines with as few back and forth as possible across large time zone differences. 

You are a particularly good fit if:

• You have experience at a B2B Saas company.
• You have experience working with marketing, sales, finance.
• You have executive communication experience.
• You have experience with Marketo and Google Analytics.