Assurance - PwC Academy - Travel Specialist Associate - Jordan

Line of Service

Assurance

Industry/Sector

Not Applicable

Specialism

Assurance

Management Level

Associate

Job Description & Summary

We are seeking a detail-oriented and customer-focused Travel Specialist to join our team. The ideal candidate will have a passion for travel and a strong background it travel planning, reservations, and customer service. The Travel Specialist will be responsible for booking flights, booking hotels, arranging transfers and facilitating Visas.

Key Responsibilities:

• Trainers Consultation: Engage with trainers to understand their travel
• preferences, requirements, and budget, offering personalized recommendations
• for destinations, accommodations, flights, and transfers.
• Itinerary Planning: Develop comprehensive travel itineraries that encompass
• flights, hotels and transportation, ensuring a smooth experience.
• Booking and Reservations: Coordinate and book flights, hotels, transfers,
• managing all logistics to ensure accuracy and alignment with trainers preferences.
• Customer Support: Provide excellent customer service, addressing any inquiries,
• changes, or issues that arise before, during, and after travel.
• Vendor Relations: Build and maintain relationships with hotels, airlines, tour
• operators, and other travel vendors to secure the best rates and exclusive offers.
• Market Research: Stay up-to-date on travel trends, destination information, and new services, keeping trainers and Project Managers informed of the latest travel advisories and tips.
• Documentation Management: Ensure trainers and Project Managers receive all necessary travel documents, including tickets, hotel confirmation letters, travel insurance, and visas, as needed.
• Issue Resolution: Assist with rebooking, cancellations, or other unforeseen
• changes, handling any issues professionally and efficiently to ensure trainers satisfaction.
• Budget-Conscious Planning: Strategically plan and book travel arrangements
• that meet trainers expectations while staying within or below the assigned budget.
• Prioritize cost-efficient options by negotiating with vendors, finding discounts, and exploring alternative travel solutions. Ensure high-quality service and accommodations are selected without exceeding budget constraints,
• providing trainers with the best value options that align with their needs and preferences.

Qualifications:

• Education: A Bachelor's degree in communications, English, Business or related field.
• Experience: Minimum of 1-2 years in travel planning, customer service, or a
• related field; experience as a Travel Agent or Consultant preferred. Knowledge: In-depth knowledge of domestic and international destinations, travel
• industry trends, and vendor options is a plus.
• Communication Skills: Excellent verbal and written communication skills to
• engage with clients and vendors professionally.
• Attention to Detail: Strong organizational skills with a keen eye for detail to
• ensure accuracy in booking and itinerary planning.
• Problem-Solving Ability: Ability to think quickly and manage last-minute change or emergencies effectively.
• Resilient: Ability to meet deadlines and work effectively under pressure.
• Languages: Fluent in spoken and written English, with native proficiency in Arabic
• Versatile: Ability to work well in a team as well as independently
• Flexibility: Flexibility in working hours (evenings, weekends as and when required)
• Collaborative: Experience in managing cross-functional teams and working with diverse stakeholders.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date