Associate Customer Support Specialist
Job Summary
Job Description
The Associate Customer Support Specialist role at Tesla in Taipei focuses on providing exceptional 24/7 support to Tesla owners. Responsibilities include handling inbound calls and emails related to technical support and roadside assistance, educating owners on vehicle operation, providing technical solutions, exceeding customer expectations, and escalating concerns to relevant departments. The position requires collaboration with sales, service, and executive staff to improve the owner experience in the growing Asian market. The ideal candidate possesses strong technical skills and exceptional customer service abilities.
Must have:
- Excellent customer service skills
- Technical support expertise
- Strong communication skills
- Problem-solving abilities
- Proficient in CRM/Vehicle Support Systems
Job Details
What to ExpectWhat You’ll Do
Position Description
What You’ll Bring- The primary goal of Customer Support is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.
- The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.
- The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.
Responsibilities
- Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
- Educate our owners so they haveoptimal confidence in the operation of their vehicle
- Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
- Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
- Accurately record issues anddata into CRM/ Vehicle Support Systems
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