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Area Operations Staff

Jakarta, Indonesia (On-site)

Area Operations Staff

3 Weeks ago • 1 Years + • Operations

About the job

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About The Role

Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at area level, including but not limited to driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What You Will Do

Handle all the driver community, marketing, and driver care responsibilities on satellite level
Handle channel walk in center on each area
Manage driver’s problems
Manage service time, driver and customer satisfaction
Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service.

What You Will Need

Fresh graduate or having min. 1 years experience in related area
Bachelor degree from top university
Able to handle walk in channel
Experiences in face to face serviceExperiences working with excel and do data visualization
Willing to improve driver satisfaction
Experience with BigQuery and Data Analysis

About The Team

As a Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective area. He/she also will work closely with the drivers in the field and will be the first contact for drivers to escalate any issues.

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About The Company

GoTo Group

217 Active Jobs

GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.

GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.