User Research Operations Specialist

Description -

User Research Operations Specialist

HP’s vision and promise is to engineer experiences that amaze our customers.  With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, we continue to deliver ground-breaking new technologies to build on our 83-year legacy of innovation.

We are seeking a highly organized and detail-oriented User Research Operations Specialist to support the UX Center of Excellence, a team of hybrid researchers who are responsible for user research and experience product management. This role is essential in ensuring the smooth execution of our user research initiatives and clear communication with our stakeholders. As a User Research Operations Specialist, you will be responsible for supporting logistics and real time operational aspects of research projects, allowing the research team to focus on insights and strategy, as well as thinking forward to establish processes that allow the team to utilize resources in efficient and effective ways.

Responsibilities:

• Help manage logistics of recruiting, scheduling, and completing interviews to enable researchers to focus on research

• Evaluate new research tools, shepherd any selected tools through the acquisition process

• Organize and catalog existing insights and shareout content for internal use, build frameworks/methods to enable consumption of the data by external teams.

• Build and maintain a functioning internal site for other teams to understand the UX COE remit and be able to request research

• Help organize research requests and coordinate projects for researchers

• Explore new methods of recruiting, build out processes that enable the team to utilize a suite of methodologies to conduct research.

• Maintain and grow existing internal user database of employees willing to participate in user research studies. Be the point person for communications, logistics, and improvements to the program.

• Be the liaison between any HP external customer databases and user researchers.

• Collaborate with stakeholders to efficiently manage schedules, participation, and research workstreams

• Oversee any on-site research operations, including participant greeting and management

• Proactively identify and implement process improvements to optimize research efficiency

• Utilize project management tools and software to track research progress and deliverables

• Document processes, establish new muscles for design research operations.

Qualifications:

• Bachelor’s degree or equivalent experience preferred; higher degree in HCI, UX research, cognitive science, or other relevant human disciplines, highly preferred.

• Strong understanding of the user research process and methodologies, and ability to communicate the same.  

• Exceptional organizational skills with the ability to manage work in multiple projects simultaneously

• Pro-active, with a proven ability to thrive in a dynamic environment.

• Self-starter with a can-do attitude, excellent communication and collaboration skills

• Strong interpersonal skills and the ability to build relationships with team members, stakeholders, and leadership.

• Systems thinker, tech savvy, and picks up new tools, interfaces, systems, processes easily.

• Knowledgeable about and adept at communicating cutting edge and emerging technologies

• 3-5 years experience working in user research or research ops roles

• Proven skills with evangelizing and presenting human-centered design methodologies, as well as recruiting participants.

• Strong understanding of human-centered design principles and passion for user experiences

• Has worked in an agile or iterative work setting

• Experience planning and conducting research using various methodologies, as well as analyzing, and communicating user research findings and insights

• Design-thinking badge or coaching certification a plus

• UX, UI, or writing capability and portfolio to showcase

• Have a background in ethnography and/or cognitive science methods (ideal)

• Demonstrate servant leadership, empathy, and growth mindset in the workplace to uphold our team values and culture

This is a full-time position requiring a strong attention to detail and a proactive approach to problem-solving. The ideal candidate will be a self-starter who can work independently as well as collaboratively within a team.

If you are passionate about research and have a knack for operational excellence, we encourage you to apply.

The base pay range for this role is $61,200 to $94,250 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 

  • 4-12 weeks fully paid parental leave based on tenure

  • 11 paid holidays

  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement