User Experience Designer II

Primary responsibility is to create a great experience across our retail websites, .com interactions, and user processes that are consistent with our customer control panel and online products. Work to conceptualize, design, and prototype ideas, and then develop a website that enhances our customers’ experience. Represent the ‘User Experience,’ by translating requirements into defined specifications, and inspire our R&D teams to develop the right projects.

This position is the user experience designer and user advocate, leveraging research methodologies and providing direction to create compelling designs

that balance challenging user needs, business problems, and site performance. Drive the design process from conceptualization through detailed user interface and functionality design, usability review, and implementation. Work with and help build a Rackspace design language complete with a library of widgets, patterns, and stencils. Working closely with Product Marketing, Segment Marketing and Strategy, to translate business goals into usable solutions through the use of concept sketches, wireframes, prototypes, usability studies, and effective communication. Responsible for creating great experiences throughout all projects developed by the Email and Apps division of Rackspace.

Ensure our website meets ongoing customer needs and remains consistent as you constantly improve user experiences. This position requires exceptional leadership, relationship and consensus building skills (both up and down the chain of command), and a proven ability to think strategically in a highly dynamic

environment. Driven self-starter, obsessed with scalability and a capable problem solver. In addition to be being a driver of UX vision and an advocate for UX principles, this role will be hands-on in bringing the vision to life. Work collaboratively with fellow Rackers on the User Experience Design team to

conceptualize, design, and prototype ideas; then inspires fellow members throughout the organization to develop applications and marketing projects that enhance our customers’ experience.

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

 

 

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.