Responsibilities

At IGT, we are dedicated to creating an encouraging environment that fosters the success of driven individuals. As a Technical Support Specialist based in Lincoln, NE, you will be instrumental in ensuring the seamless operation of our advanced technology infrastructure. This ground-breaking opportunity allows you to collaborate and innovate with state-of-the-art technology while developing your skills within a supportive community.

•   **PC Desktop and Smartphone Support:** Offer outstanding assistance to staff by resolving hardware and software problems. Repair devices like printers, laptops, tablets, and smartphones.
•  **Software Solutions:** Offer solutions for desktop applications including Microsoft Windows, Office 360 Suite, Adobe products, TEAMS, Zoom, and other essential software.
•   **IGT Specific Applications:** Manage and troubleshoot IGT-specific applications such as Navigator, TouchPoint Master, Whats-Up-Gold, HPOpenView, and others.
•   **Cross-Training:** Collaborate with the Lincoln Operations team to ensure coverage during absences and share knowledge across roles.
•  **System Backups and Maintenance:** Perform bi-annual backups of critical systems and routine maintenance on non-critical devices.
•   **Device Imaging:** Reimage or erase devices as required.
•   **Asset Management:** Maintain records of technology-related assets using Easy Vista.
•   **AV Support:** Provide support for digital projectors and conference room equipment.
•   **Facilities Support:** Assist with facilities-related tasks including HVAC, electrical, plumbing, and emergency systems.
•   **Contractor Coordination:** Accompany non-backgrounded contractors and ensure accurate check-out and documentation of their work.
•   **Security and Safety:** Conduct routine inspections and participate in safety and security meetings to ensure compliance and address concerns.
•   **Business Continuity:** Update and review the Business Continuity Plan and participate in related meetings.
•   **Collaboration with Networking Teams:** Work with enterprise networking teams to troubleshoot service outages.
•   **Retailer Support:** Assist individual retailers with complex issues and coordinate with Field Service Managers for resolution.

Qualifications

Education:

• High School degree or equivalent; associates degree preferred.

Experience:

• 1 year of related experience is required.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

-#LI-LF1