Support Services Communications Specialist

6 Days ago • 5 Years +

About the job

Summary_{By Outscal}

Granicus seeks a Communications Specialist to lead strategies showcasing the value of their Technical Support services. You'll collaborate with Sales Enablement, Marketing, and internal teams, crafting content and messaging to promote new offerings. 5+ years of communications experience, preferably in a technical support environment, is required.

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

At Granicus, we're revolutionizing digital government with our advanced cloud technology, connecting 150 million citizens with over 4,000 government organizations. We're seeking a talented Communications Specialist to join our Technical Support team. This role is pivotal in amplifying the value of our Customer Care and Technical Support services, supporting new service implementations, and strengthening our internal and external communications. If you're skilled in crafting impactful messages, working with cross-functional teams, and managing communication channels, this is the perfect opportunity for you!

Role Overview:

As the Communications Specialist – Technical Support, you will lead communication strategies that showcase the value and technical evolution of our support services. You'll collaborate closely with internal stakeholders, including Sales Enablement on RFP responses and Marketing on content related to support services and new offerings. Additionally, you’ll develop cohesive messaging to communicate the benefits of these services to both internal teams and external audiences.

Key Responsibilities:

Craft and Implement Communication Strategies: Develop and execute communication plans that promote the value of our Technical Support and Customer Care services and align with our evolving technical advancements.
Sales Enablement Partnership: Collaborate with the Sales Enablement team to support RFP responses by providing clear and accurate content related to technical support services.
Content Creation for Marketing: Work with Marketing to create content that highlights support services and new service descriptions, ensuring alignment with broader company messaging.
Content Creation: Produce high-quality content, including newsletters, internal memos, RFP responses, external articles, and social media posts, conveying the value and enhancements of our support services.
Internal Communication: Partner with Technical Support leaders to keep teams informed and aligned with strategic goals through internal updates and communications.
External Communication: Develop messaging that highlights innovations in our support services, ensuring stakeholders and customers understand the benefits.
Collaboration Across Teams: Engage with Sales, Marketing, and Product teams to gather insights, align on key messages, and ensure cohesive communication across all platforms.
Monitor and Adjust: Track and analyze the effectiveness of communication strategies, adjusting plans as needed based on feedback and metrics.
Key Qualifications:
5+ years of experience in communications, preferably in a technical support or customer support environment.
Proven ability to translate technical concepts into clear, compelling messages for a variety of audiences.
Experience collaborating with cross-functional teams, especially in sales enablement and marketing.
Strong writing, editing, and storytelling skills, with an ability to engage both internal and external stakeholders.
Experience managing communication projects from concept to execution.
Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
Additional Information:
Impactful Role: Shape how our Technical Support services are perceived internally and externally and communicate the benefits of new service offerings.
Collaborative Environment: Work closely with multiple departments, including Sales Enablement and Marketing, to ensure seamless and effective communication strategies.
Career Growth: Gain opportunities for professional development and career progression within Technical Support and Communications.

Key Qualifications:

5+ years of experience in communications, preferably in a technical support or customer support environment.
Proven ability to translate technical concepts into clear, compelling messages for a variety of audiences.
Experience collaborating with cross-functional teams, especially in sales enablement and marketing.
Strong writing, editing, and storytelling skills, with an ability to engage both internal and external stakeholders.
Experience managing communication projects from concept to execution.
Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
Additional Information:
Impactful Role: Shape how our Technical Support services are perceived internally and externally and communicate the benefits of new service offerings.
Collaborative Environment: Work closely with multiple departments, including Sales Enablement and Marketing, to ensure seamless and effective communication strategies.
Career Growth: Gain opportunities for professional development and career progression within Technical Support and Communications.
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Security and Privacy Requirements

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.