Sr. Solutions Advisor – ServiceNow

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Responsibilities 

• A thought leader and trusted advisor on ServiceNow architecture and technical roadmap
• Produce thought leadership content, such as whitepapers, blog posts, and case studies, that leverage competitive intelligence insights to educate customers, prospects, and industry analysts on market trends, challenges, and opportunities.
• Build strong relationships with stakeholders, 3rd party vendors, and technology partners towards achieving business outcomes and objectives by identifying how to maximize the value of both best-in-class platforms of Flexera and ServiceNow.
• Work with various product and integration teams to enable mid and long-term technology capability strategies aligned to the various disciplines including IT Service Asset and Configuration Management
• Collaborate with marketing teams to develop competitive positioning materials, including battle cards, sales enablement tools, and messaging frameworks, to help sales teams effectively communicate value propositions and differentiate our offerings from competitors.
• Assist in the development of go-to-market strategies and launch plans for new products or features, leveraging competitive intelligence to identify market opportunities, target audiences, and competitive positioning strategies.
• Work to create enablement content and sessions for internal teams to disseminate competitive intelligence knowledge, share best practices, and empower employees with the tools and resources needed to effectively compete in the marketplace.
• Collaborate with cross-functional teams, including QA engineers, UX designers, and product managers, to prioritize and triage issues, facilitate resolution, and maintain alignment on quality goals.
• Stay informed about industry best practices, emerging trends, and competitor innovations in software testing and quality assurance, continuously improving our testing practices and methodologies to maintain a competitive edge.
• Create custom data visualizations, charts, and graphs that highlight key findings, trends, and comparisons between our solutions and competitor offerings, facilitating data-driven decision-making and strategic planning.

Skills  

• Deep industry knowledge of ServiceNow platform offerings including roadmaps and latest feature/functionality
• Proven domain expertise in IT Service Asset and Configuration Management
• The ability to develop, implement, and manage IT-related processes effectively. This includes skills in process design, documentation, and improvement.
• The ability to communicate clearly and concisely with both technical and non-technical audiences at operational and executive levels
• The ability to adapt to new technologies, processes, and best practices.
• Extensive experience in customer-facing roles, workshops
• Equally comfortable with practitioner and executive class personas
• The ability to communicate the business outcomes of complex technology

Other Expectations

• Willingness to travel up to 30%
• Remote North America