Sr. Manager, Operational Excellence

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What do you need to know about the role:

PayPal's Enterprise Cybersecurity team is looking for a Sr. Manager of Operational Excellence. This position will focus on supporting PayPal’s Cybersecurity Organization in achieving operational excellence through an intense focus on data hygiene, process improvement, reporting, and Board preparation.

This role reports directly to the Director of the Office of the CISO and will have the opportunity to work with PayPal’s CISO, Office of the CTO, and the broader Cybersecurity and Technology organization.

This role not only positions you at the heart of PayPal's cybersecurity objectives but also provides a chance to influence the company's security culture and practices effectively.

Meet our team:

Our team’s mission is to partner with the Cybersecurity team and other key stakeholders to drive strategic alignment; elevate security awareness and skills development; foster excellence in planning and process; and maintain organizational awareness and consistency. In addition, we also have a responsibility to empower and up skill all PayPal employees to protect against cyber threats through enriching experiences.

Job Description:

Your way to impact:

This role significantly impacts the entire Cyber and Information Security team, by being a member of the Office of the CISO and driving operational excellence across the org. 

This role touches almost every part of the team’s daily experience and enables each member of the organization to achieve success in their roles.  It also directly influences and guides the decisions of the CISO and their Leadership team.

Your day to day

In your day to day role you will:

• Data Hygiene: Ensure the integrity and cleanliness of key data sets across the cybersecurity engineering and operational teams, including Jira, Cap Credit, and Census.

• Training: Train members of the Cybersecurity Organization on Data Hygiene expectations and best practices.

• Process Improvement: Drive continuous enhancement of existing processes to increase efficiency and effectiveness within the Cybersecurity Organization.

• Reporting: Develop comprehensive reports that convey critical information to the CISO and the Cybersecurity Leadership Team

• Board Preparation: Ensure the timely development of all Board related materials across the Cybersecurity Organization.

• Collaboration: Work closely with members of the Office of the CISO to drive key transformation initiatives across the Cybersecurity team.

What you need to bring:

• Strong interpersonal skills

• Team player with a desire to collaborate and work closely with peers

• Strong communication skills, both written and verbal

• Ability to organize and coordinate in complex situations

• Detail oriented

• Ability to manage multiple projects or work streams at the same time

• Ability to influence and manage stakeholders

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.