Service Technician/Advisor

4 Days ago • All levels • Operations • Undisclosed

About the job

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Job Description

As a Trek Service Technician/Advisor, you'll be responsible for troubleshooting and repairing bicycles, installing accessories, and providing exceptional customer service. You'll work directly with customers, evaluating issues, recommending repairs, and building relationships. You'll also have the opportunity to work with new bike models before they hit the sales floor. This role requires strong communication, leadership, and problem-solving skills, as well as a passion for cycling and a commitment to providing outstanding customer experiences. The role closely supports the Service Manager and acts as the face of the department when the manager is unavailable.

Must have:

Stellar customer service
Excellent communication skills
Problem-solving abilities
Attention to detail
Willingness to learn
Bicycle repair skills

Perks:

Amazing benefits

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

What you’ll bring to the team

Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task
Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
Top-notch communication skills
Impressive attention to detail and a love for tinkering ‘til you figure it out
Eagerness to learn the ins and outs of servicing bicycles
A desire to continually learn proper service methods and new technologies

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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