Service Preparation Parts Specialist

1 Week ago • All levels • Undisclosed

About the job

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Job Description

As a Service Preparation Parts Specialist in Aarhus, you'll be a key member of the Service Preparation Team at Tesla. Your main responsibility is ensuring all necessary parts are available for customer appointments, preventing delays and contributing to a smooth service experience. This involves monitoring parts availability, escalating issues, communicating updates to customers and internal teams, and supporting the end-to-end service request preparation. You'll also coach team members on best practices and utilize advanced tools to manage the process efficiently. Success in this role requires excellent communication, organizational skills, attention to detail, and the ability to thrive in a team environment while working with innovative technologies.

Must have:

Ensure parts availability for appointments
Excellent communication skills
Proficient in problem-solving
Strong organizational skills
Teamwork and collaboration
Digital savviness

What to Expect

As Service Preparation Parts Specialist, you will be a key contributor to our Service Preparation Team.

This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

You will play a critical role in the Service Preparation Team by ensuring we have the parts needed in time for a customer’s appointment. In this position, you will have the opportunity to develop your knowledge and offer fundamental support to both our customers and Service Team in our mission to accelerate the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

What You’ll Do

Deliver excellent customer experience during Service Preparation process by ensuring all parts are available in time for the appointment
Ensure customer are kept up to date should their appointment be delayed due to parts availability
Monitor parts risk cases and escalate to relevant stakeholders to ensure quick resolution.
Communicate any parts updates to the team
Support with the end-to-end preparation of service requests when required.
Deliver clear and concise written and spoken communication to customers throughout the Service Preparation process
Coach other members of the team on parts preparation standards and best practices

What You’ll Bring

Willingness to learn new and innovative technologies to further develop in role
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to effectively handle multiple priorities, organize workload, meet deadlines and solve problems with a high attention to detail
Ability to thrive in a team-based environment and achieve common goals
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in English and local language

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