Service Desk Analyst
About the job
SummaryBy Outscal
Description
Service Desk Analyst (2nd Line)
Preston
£24,000 - £30,000 + Excellent Benefits
Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.
As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.
Job Role
- Responding to client inquiries and troubleshooting technical issues promptly.
- Proactively monitoring client systems to identify and address potential issues.
- Collaborating with fellow team members to deliver high-quality IT services.
- Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
- Strong technical skills in troubleshooting Windows and Mac OS environments.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and customer service skills.
- A proactive and self-driven attitude to tackle challenges head-on.
- Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.
About The Company
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