Senior Software Engineer

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Google Cloud's Contact Center AI Platform (CCAIP) is a cloud-based contact center as a service (CCaaS) product that uses AI to automate and support customer care. It routes calls, chats, and other communication channels to human and virtual agents, provides UIs and other in-call features to support the conversation, tracks performance metrics, objectives and much more. The platform can be integrated with existing contact center solutions and CRM applications or used standalone, transforming the customer experience and providing a great service to agents and supervisors. CCAIP collaborates with Contact Center AI (CCAI), acting as the front door to those AI services that power automated virtual agents, provide intelligent assistance to human agents, and analytics for all the conversations that take place on CCAIP.