Senior Program Manager, UX Research & Insights

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

You are Driven to Deliver! This role involves taking initiative and proactively solving problems. You have strong communication skills - the ability to communicate clearly and concisely, both orally and in writing. You are an active listener with excellent interpersonal skills. A team player that builds authentic, collaborative relationships with individuals, project team members, and stakeholders through consistent and honest interaction.

You love the details! You are detail-oriented, with excellent documentation and organizational skills. You bring curiosity and excitement when learning new things and developing new skills. You are proficient in project management software and Google suite. Experience with Confluence is a plus.

You play well with others and appreciate research. You thrive in a fast-paced, collaborative environment. You bring a unique point of view to the table and bring out the best in your team. You solicit feedback on your own work and add value to others' work. You enjoy learning about new ideas, research on them and setting up our research team for success.  

Sound like you? Then you're someone we want to work with! Join our amazing team and you'll get to work with some of the best and brightest. We foster an environment of learning and helping each other, creative problem solving and emapthizing with the needs of research. You'll find startup-like scrum teams, opportunities to collaborate across different teams, consumer-style innovation, and the opportunity to be an integral part of delivering great experiences to millions of end-users. Your problem-solving skills matter - at scale. And, by the way, you'll work for a company that has been named - 10 years running - in Fortune 100 Top Places to work.

Senior Program Manager, Research Operations

The Salesforce Research & Insights Operations & Program Management team is currently seeking a Senior Program Manager to join our fast-growing team. As a Senior Program Manager, Research Operations you'll partner with researchers across multiple product areas and geographically distributed across time zones to strategize and execute recruiting for research projects. You'll be an integral part of the research process, driving recruiting strategy and ensuring quality participants are found. You'll foster relationships with our customers and empower them to participate in the research program to impact future generations of Salesforce products and customer experience.

To be successful in this role, you will need to adapt easily to changes in requirements and are able to switch directions quickly. You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You provide proactive, thorough communication, both written and verbal. Ultimately, you are a professional team player with a positive attitude and are approachable even when you are managing several projects. The ideal candidate will be flexible, detail-oriented, have excellent interpersonal skills and work towards results. 

Your impact:

• Build partnerships with cross-functional teams (Legal, Privacy and Security, Procurement, Finance, IT, etc.) to help scale the operations of the Research & Insights organization

• Learn a variety of product spaces and research operations best practices to help scale the business

• Develop recruiting strategies for multiple research activities at a time and execute against them

• Identify and source participants who are a fit for research activities

• Provide participant scheduling and coordination support for researchers

• Manage and provide support for customer-facing events and programs

• Act as a trusted advisor and provide solutions, in partnership with your peers & manager, to support research efforts

• Manage vendors to purchase products and services for end-to-end research, participant sourcing, research tools/software, incentives, and more

• Lead the planning, execution, and delivery of multiple programs, ensuring alignment with business objectives

• Develop and leverage repeatable tools, templates, process documentation, and communication plans for various programs and efforts

• Contribute to developing and upholding research safety and data management protocols in partnership with Legal, Privacy, and Security

• Comfortable working in the face of ambiguity, and able to solve immediate needs in balance with competing priorities

• Showcasing problem statement and help connect the dots for stakeholders across the organization, with comfortability speaking to large groups

Qualifications:

• Bachelor’s Degree or equivalent experience of at least 7-9 years in a customer-facing role, research/UX operations, or project management capacity

• Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-through

• Excellent communication skills—you can quickly establish an easy rapport with a wide variety of people through both speaking and writing

• Relationship-building skills that can promote collaboration with other teams from Legal, Privacy & Security, Procurement, Marketing, Community Operations, etc.

• Creative, analytical, and methodical in approach to problem-solving - in partnership with peers & manager, able to identify problems and make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying and recommending the best path forward

• Bonus experience: working with research, analytics, or technical environments and geographically distributed teams

Benefits & Perks:

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

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