Senior Product Manager_Product Management

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value

As a Senior Product Manager at Publicis Sapient, you will collaborate with clients in undertaking major Digital Business Transformation (DBT) engagements. You will be expected to understand their business, their end-customer needs, and to constantly deliver value within rapid deployment cycles.  You will serve as an Agile Product Manager/proxy by becoming the client's trusted advisor in leading the overall product vision and strategy, roadmap, and prioritization for specific digital products.

This role is an excellent opportunity for someone who wished to join a global organization with a 'start-up' mentality. We value openness, collaboration, inquisitiveness, and partnering with our clients to drive positive outcomes.

Your Impact:

• Partner with client(s), strategists, experience leads, and architects to frame business goals and value pools from which product propositions can be shaped to provide transformative business outcomes and optimized customer experiences
• End-to-end feature ownership
• Requirements gathering and documentation production
• Development of product vision, strategy, market/user research
• A customer-focused orientation
• Client representation in ideation workshops with cross-functional leaders to identify new ideas, customer needs, pain points, and solution options
• Iterative solution hypotheses development, based on user research, industry best practices, and market trend analysis
• Customer journey mapping to guide product development
• Learnings validations through user testing and feedback
• Translation of product vision into a roadmap containing well-defined, prioritized features that realize product vision and value
• Validation and presentation of business cases to C–level executives
• Lead business reviews to ensure the team prioritizes the right features
• Serve as a voice of the customer among the cross-functional teams, always understanding the customer needs
• Establishing objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
• Collaboration with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives
• Collaboration with system architects to envision and prioritize platform enablers
• Represent Financial Services industry best practices and market trends to assist the client in maintaining competitive advantages
• Building and maintaining a trusted relationship with clients, teams, and vendors

Skills & Experience:

• 10+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end implementation in Fintech or related application development
• Exposure to business transformation, product management practices, and Agile ways of working
• Demonstrated success creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality
• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize the flow of value with a passion to extend this understanding throughout the organization
• Masterful application of Lean-Agile practices and frameworks 
• Industry knowledge and expertise within the Financial Services
• Proficiency in English and Thai languages with an understanding of Thai culture & business ethics
• Practice in workshop facilitation to cultivate solutions and creative thinking
• Experience working with a multi-disciplinary team on customer-focused products and services
• Proven ability in collaborating and leading Program Increment (PI) cycle
• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders
• Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments

• Proven track record of working with senior client stakeholders and diverse teams as a servant-leader and steward of value
• Mastery in leading change and inspiring others to change behaviours
• An influencer in continuous learning and innovation

Set Yourself Apart With:

• Knowledge in Travel & Hospitality, Retail, or other relevant industries
• Knowledge of evolving SuperApp trends
• Technical business analysis experience in consulting and digital transformation solutions
• Certified SAFe Product Owner/Product Manager designation
• Certified Agile Product Manager designation

Career Level:  Manager