Senior Product Manager, Payments

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PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

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Senior Product Manager, Platform Strategy, Monetization and Services - Payments

San Diego, San Mateo

The Platform Strategy, Monetization and Services- Payments team at PlayStation is responsible for building and scaling payment products, modernizing the platform, driving improvements in payment processing, while maintaining compliance across all platforms. 

Role Description:

As a Senior Product Manager, you will play a pivotal role in developing  innovative and intuitive ways to pay while delivering value to customers. You’ll leverage technology and data driven decision-making to deeply understand our customers, drive business impact, and improve the PlayStation experience.

You will:

• Define the product vision and drive the roadmap for our products

• Internalize and represent Voice of The Customer throughout the product lifecycle

• Collect and measure key product metrics against goals to inform success of each release and plan iterations accordingly

• Translate market trends into a compelling product direction and vision

• Drive end-to-end delivery of multiple strategic and complex cross-regional, cross-functional initiatives with multi-level dependencies.

• Collaborate with development teams and program management to develop full program plans including timelines, dependencies, risk factors, success criteria, and outcomes, while keeping them energized and focused on delivering priority programs.

• Partner closely with Program Management, Engineering, UX, and Senior Leadership to drive programs strategically

• Understand strategy, objectives, priority and goals of our team and those belonging to partner teams and stakeholders

• Ensure clear communication for requirements, escalation of issues and challenges to leadership, relevant partners, and team members

• Lead continuous improvement efforts to optimize productivity

• Build a strong cohesive product team and create a fun and collaborative environment that cultivates creativity, innovation, and learning

About You:

• 5+ years of product management experience with software development and delivery at scale

• Bachelor’s degree, technical education and/or work experience in the technical domain

• Consistent track record of delivering products to market, collecting and incorporating user feedback into future iterations

• Demonstrated technical proficiency and an ability to understand technology, designs, challenges and risks

• Proven understanding of software lifecycle, release processes, and iterative development practices

• Experience creating go-to-market strategies and driving go/no-go release decisions

• Expertise in driving software development programs that involve integrating work of multiple technology (server and client) teams from inception to delivery to internal / external customers 

• Experience in leading complex, business-critical programs with dependencies across multiple teams to include Program Management, User Experience, Legal, Marketing, Finance and other business teams

• Experience creating and delivering executive-level summary reports and presentations

• Excellent listening, written, and verbal communication skills across all levels

• Strong decision-making skills

• Experience in initiating and driving process improvements

• Excel in conflict resolution, collaboration, and people management

• Expertise with collaboration tools (Jira, Confluence, ProdPad, Trello, Google Drive, and Microsoft Teams, etc.)

Nice to have:

• Experience in a high-transaction network-based services, video gaming industry, or social media

• Domain expertise in one or more of the following areas: payment processing, digital payments, video gaming, social, data platforms, trust & safety, monetization, digital commerce, partner management, portfolio management, process implementation, mobile, and/or web development

• Experience working with globally-distributed teams and multicultural working environments

• Understanding of Japanese language and culture

• Hands on experience with experimentation, A/B testing and leveraging results to iterate

• Passionate about Video Gaming

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.