Regional Leader

Enter the Game!

Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility.  We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Regional Leader.  A successful applicant will be instrumental in the business setup and service optimization through leadership development and business execution. This strong people leader will collaborate with senior leaders and department leaders to achieve growth and customer excellence.  The Regional Leader has a significant focus on brand excellence and customer experiences across their region.

Reporting to the Director of Store Operations, this position is a full-time, permanent position and will require regular ground travel to regional locations throughout the year.

The Duties and Responsibilities: 

Customer and Store Operations

• Lead the regional store operations and customer experience through continuous improvement exercises, regular audits and measurement of KPIs 
• Drive strategy implementation in the region, providing direction to store leaders to meet business objectives
• Monitor and optimize operational performance across stores, ensuring each location is efficiently managed, meeting targets, and maintaining brand consistency 
• Responsible for overseeing consistency of store operations, including the facilities, inventory of product in each location and consistency of brand experience
  
• Collaborate with various departments to ensure alignment of strategies and to resolve operational challenges effectively
• Provide feedback and initiate changes that improve the customer experience, reduce wait times, and maintain high levels of engagement
• Work with Store Leaders to grow our presence in the local markets through social media, community events and programming, to leverage marketing strategies
  

People Leadership

• Build strong teams by coaching, mentoring, and developing leaders within region
• Responsible for hiring Store Leaders and overseeing the hiring process and approach for all facility roles, creating a talent pipeline for each new location
• Model a team culture in each facility that is solution focused and consistently demonstrates a positive customer experience
• Support Store Leaders in their daily operations, including people leadership, policy implementation, onboarding and offboarding
• Create and present evaluations and development plans and goal setting for stores and Store Leaders in region
• Responsible for coordinating and delivering as required: policy training, brand experience training and maintenance training for stores in region to support a learning culture  
  

The Qualifications:

• Business Degree or Post secondary education with extensive industry-related experience
• 5+ years of leadership experience delivering positive business results in multi location scenario
• Ability to foster strong working relationships with various internal and external partners
• Demonstrated strengths in time management and problem-solving skills
• Strong computer literacy and skilled in Microsoft Office
• Exceptional communication skills both verbal and written
• Flexible availability to support critical incidents day/evening/weekends

The Perks: 

• Competitive Salary
• Benefits package
• Paid time off
• Casual dress 
• Employee discount
• On-site parking

About Activate: 

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US.  For more information about Activate, please visit www.activate.ca or check us out on Instagram - @activategames/Facebook @activategames. 

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.