Product Owner

Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.

We’re a small team based in Perth, Western Australia, but we’re a global brand with teams in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.

We are seeking a Product Owner on a 6-month fixed term contract, where you will drive delivery in an agile team, representing the customer, both internal and external. You will work with the team to understand the product vision and commercial goals for the Integrations product. Working alongside the internal and external development teams to provide detailed analysis and customer user stories. In this role, you will collaborate closely with (internal & external) customers, designers, engineers, analysts, marketers, and other cross-functional team members to build and execute a product strategy that provides real customer value.

Key responsibilities:

• Collaborating with different stakeholders, you will assist in the planning and delivery of integrations. Take ownership of the solution and direction of new features - with the support of your team and peers.
• Producing the PRD requirements and input into the functional requirements and detail milestones. Work closely with development teams to create detailed requirement documents for integration development projects, outlining functionality, specifications, and acceptance criteria. Work with third party documentation and resources to outline publishing requirements.
• Define user stories with acceptance criteria and prioritise the existing backlog making sure the plan and company vision is executed in a structured manner.
• Be the interface with developers to clarify requirements, dissolve blockers, and answer inquiries.
• Integration Strategy: Collaborate with users and leads to identify integration needs and prioritise feature requests for integration development.
• Partnership Management: Cultivate and maintain partnerships with integration partners to expand the ClickSend ecosystem and offer comprehensive solutions to our customers.
• Contractor Management: Source and manage contractors for the development of plugins, extensions, and native integrations, ensuring high-quality deliverables and adherence to project timelines.
• Help Documentation: Create comprehensive help documents and guides for integrations and the core product to facilitate seamless onboarding and usage for customers and internal teams.
• Listing Management: Maintain and update the marketplace with accurate information and ensure compatibility with new integrations and updates.
• Integrations Maintenance: Oversee the ongoing maintenance and functionality of integrations, plugins, and extensions, troubleshooting issues and ensuring optimal performance.
• Marketing Assets: Collaborate with marketing teams to prepare and supply accurate descriptions, logos, headers, and information for partner integrations and contractor-developed solutions.
• Integration Releases: Coordinate the release of integrations, managing the development lifecycle from planning to deployment.
• Integrations Support: Provide support for integration-related inquiries and issues through support channels, ensuring timely resolution and customer satisfaction.
• Champion and lead internal product information, training, and update sessions to enable the wider ClickSend team to be aware of the short and long-term objectives and direction of the Integrations product Team.
• Conduct user acceptance and milestone testing, report bugs, and approve features/ products before release.
• Plan and prioritise releases and align with other stakeholders on release plans of new integrations and help docs.
• Communicate the progress of product deliveries with relevant stakeholders and customers and set the correct expectations for the delivery of new functionalities.

The successful applicant will possess the following skills and attributes:

• Experience in SaaS development – in a technical lead capacity.
• A proactive approach to setting initiatives and solving problems with the team.
• The ability to voice your opinions and ask questions.
• Previous working experience as a product owner in an agile SaaS environment.
• Can demonstrate a strong understanding of agile methodologies, requirements gathering, prioritisation, identifying and addressing constraints, dependencies, and risks.
• Strong experience collaborating with technical teams to translate business requirements to customer user stories.
• Ability to build great relationships with the team and stakeholders. An aptitude for teamwork and collaboration
• Experience with MS office, Google docs, Confluence and Jira.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• WORK FROM HOME: Our flexible remote work offering allows you to work from home, where you can be the most productive and successful.
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs.
• STAY CONNECTED: Receive a generous monthly home internet allowance.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.