NOC Operator (Technical Support Specialist)

Network Operations Center is responsible for identifying and coordinating resolution of system malfunctions. Primary NOC tasks are proactive monitoring and reporting to prevent disruptions. The team acts as a first responders when system malfunctions occur. Coordination with colleagues and other teams is a key responsibility in order to address and/or escalate issues to minimize impact and provide quick resolution.

Responsibilities:

• Identify system malfunctions.
• Proactively monitor health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services.
• Meet Service Level Agreements (SLA's)
• Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner.
• Perform defined routines and tasks with infrequent supervision.
• Mentor and support associate operators.
• Prepare accurate and timely reports with updates and summaries on events and issues.
• Bear responsibility for daily reports and shift handoff.

• Technical support skills.
• Associate level of knowledge of MS Windows and GNU/Linux operating systems.
• Network troubleshooting skills and good knowledge of network technologies.
• Ability to perform tasks by established processes.
• Availability to work in shifts, including nights, weekends, and holidays.
• Intermediate English written and verbal communication skills.
• Maintain strict punctuality.
• Excellent and professional customer interaction skills.
• Extensive understanding of common IT infrastructure, practices, procedures, and personal computers.
• Associate degree or equivalent experience.

Bonus points for:

• NOC experience.
• Monitoring/Analyst experience (assessments based on monitoring systems data, graphs etc.).
• Familiarity with ITIL practices or certification.
• Technical support experience in the online service industry.
• Experience working in the games industry.
• Experience using ticketing systems.
• Setup or work experience with monitoring systems.
• IT certificates and English language certificates.

• Working with an international team of world-class professionals on exciting and challenging projects
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Care package
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Work from office

Role Information: EN

Studio: Sperasoft

Location: Armenia, Yerevan

Area of Work: NOC

Service: Create

Employment Type: Full-time, Permanent