Manager, Community

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory, KartRider, and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 4 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Manager, Community is responsible for the planning, implementation, management, and monitoring of Nexon America’s community team. This includes providing direct support for a team of Community Managers and working with internal groups (i.e., Marketing, Live Operations) to lead on the execution of campaigns, development of best-practice player engagement strategies and optimization of community platforms to promote and distribute content. The Manager, Community will additionally provide guidance to improving community engagement and growth, based on feedback and trends gathered. The ideal candidate should be well-versed in social media trends and content best practices, with a keen awareness of the latest developments in the gaming industry.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Lead, mentor and grow the Community team to ensure that performance meets business goals and quality standards. Manage day-to-day activities of the Community team and provide clear direction to the team on how to address the communities’ feedback, issues, and concerns
• Drive creativity with the community team’s creation of content (including assets, events, livestreams, videos, posts), communication strategies, and campaigns to uniquely tailor them to Nexon America’s gaming communities and foster continued community growth
• Lead the team to develop innovative social media strategies to create trending and highly creative content, boosting brand awareness, follower growth, and engagement through effective social campaigns
• Contribute to create strategic community engagement direction and analyze metrics and drive improvement
• Act as a primary community liaison, directly interfacing with internal/external counterparts to provide key insights, trends, and best practices
• Other duties as assigned

Work Experience

• 5-7+ years of working in the entertainment or (mobile, pc) games industry required
• 3+ years of experience in the role of community management leadership
• Discord, forums, and/or community tools experience
• Professional livestreaming experience
• Project management and organizational experience
• Media platform, X, Facebook, Instagram, Tiktok management experience

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience

Knowledge/Skills

• Excellent interpersonal and communication skills, written and verbal
• Excellent writing, organizational and time management skills
• Strong project management and problem solving skills
• Strong ability to mentor and direct team members to meeting business goals and community needs
• Strong working knowledge of marketing and game production
• Understanding of marketing and community management performance metrics and optimization strategies
• Able to plan and execute community initiatives and tasks on a yearly, monthly, and weekly basis
• Able to manage multiple priorities in a fast-paced environment
• Ability to create and document processes/proposals clearly
• Must be able to work effectively both individually and as a team member

Management has the right to add or change duties and job requirements at any time.

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $100,000 - $125,000 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.