IN-Associate_ Salesforce Analyst_ IN-IT-Services CO_IFS_PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary:

A PwC is a proud leader in digital transformation. Since 2013, our work has been recognized globally with a variety of innovation and industry awards. Enabled by Salesforce, powered by business perspective, and geared for innovative experiences, the new value equation goes end-to-end with Salesforce to bring customers closer with every click. 

We wait for You, a Salesforce Configuration Analyst, which will be responsible for ongoing worldwide support and configuration requests specific to PwC Salesforce implementation. 

Responsibilities:

• Provide day-to-day technical support to Salesforce Users globally (L2) 

• User access rights management 

• Deliver documentation on how to use Salesforce solution 

• Identify, diagnose, and resolve technical problems, escalate and track problems appropriately 

• Create and maintain reports and dashboards across functional groups 

• Create and maintain report types 

• Manage elevated access requests 

• Analyze integration issues and data flows 

Mandatory skill sets:

Salesforce Analyst, Lightning Experience, Salesforce Configuration

Preferred skill sets:

• 5+ years' experience in enterprise-level Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success 

• 5+ year experience in Salesforce configuration within Sales Cloud in Lightning Experience, including permissioning, object relationships, triggers, workflow, and front-end configuration  

• Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc.  

• Understanding of when to use configuration vs customization. 

• Advanced Excel skills and MS Office applications is desirable 

• Very good written and spoken English 

• Preferred Knowledge/Skills 
• Demonstrates abilities and/or a proven record of success in understanding business and technical problems for Salesforce technology-enabled solutions that address the needs of large organizations, including the following areas: 
• Strong communication and analytical skills, ability to effectively work and communicate with End Users, Business Support teams, Dev / DevOps teams, Product Owners and integration partners 
• Strong ability to extract relevant and meaningful information from multiple sources and use them to analyze issues 
• Ability to adapt to rapid changes and understanding the severity and impact of these changes in order to support and use future technology 
• Demonstrating agility in modifying proposed solutions or approaches as needed to address evolving requirements  
• Strong analytical, critical thinking and problem-solving skills 
• Display attention to detail in executing and reviewing the work of others to establish quality standards that are achieved 
• Ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner 
• Intermediate Salesforce Administration and Configuration (Hands on experience implementing workflow rules, validation rules, complex assignment rules, process builders, lightning web components, working with metadata etc.)  
• Effectively utilizing Salesforce Technological Product Suites (Data Loader, Workbench, Salesforce Inspector, etc.)  
• Effectively utilizing tools and processes for ticket management (preferable ServiceNow) 
• Understand third party integration and functionality and impact of these integrations, and ability to document an end-to-end process in the whole 
• Demonstrates abilities and/or a proven record of success as a team player: 
• Understanding personal and team roles 
• Contributing to a positive working environment by building relationships with team members 
• Proactively seeking guidance, clarification, and feedback 
• Providing guidance, clarification, and feedback to less-experience team members 
• Strong ability to effectively prioritize and complete simultaneous high priority requests 
• Salesforce Certified Administrator  
• Salesforce Certified Sales Cloud consultant 
• Any additional Advanced, Administrator, Designer, Developer, Architect & Consultant Certifications are a plus 

Years of experience required:

 3+ yrs

Education qualification:

• Preferred Degree: Bachelor Degree 

• Preferred Fields of Study: Information Technology, Quantitative Methods, Computer Science, Math, Physics or related 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date