Hourly Host - The Rec Room West Edmonton Mall

Work location:

City:

What you will do:

Cineplex Careers - See Yourself Here!  Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. 

Your work location:

West Edmonton Mall The Rec Room

City:

Edmonton

What you will do:

Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Host - West Edmonton Mall the Rec Room, reporting to the Senior Service Manager- South Edmonton The Rec Room. This position will be based at our West Edmonton Mall Rec Room located at 8882 170 St NW, Edmonton, AB T5T 4J2.

The Lead Host will be responsible for providing consistently high-levels of customer service to all restaurant guests by providing prompt service, and maintaining a strong working knowledge of all menu items, entertainment options and daily specials. The Hosts perform these customer service duties in a friendly and professional manner at all times, and ensure that the guest has an enjoyable dining experience. Other responsibilities will include the proper setting of tables, removing used dishes and place settings, assisting with cleaning duties, and ensuring compliance with all restaurant policies and procedures.

Job Duties:

• Receive and record guests' reservations and assign tables
• Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
• Maintain familiarity with the composition of all menu items.
• Enroll guest into membership program as required.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints
• Let Rec Room leadership know about necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment
• Support and co-ordinate activities of food and beverage servers and other serving staff
• Accept payment from guests for food and beverage and games as required
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Report any suspicious packages or parcels to management without delay.
• Take part in any fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by customers, as well as fire escapes.
• Carry out on-the-job training to ensure subordinate staff can carry out their duties effectively.
• Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
• Ensure that any subordinate staff adhere to, and maintain, the highest possible standards of personal hygiene and dress.
• Attend meetings and training courses as required.
• Contribute and create an environment for a guest to “Tell Better Stories”
• Welcome all guests with a warm, friendly greeting.

Become part of our award-winning culture! Discover your next role at the heart of Canadian entertainment and media, that challenges you while offering flexibility and growth.
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Life at Cineplex
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.

At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully integrated, diversified, and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more. 

Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. 

We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you. 

Learn more about our businesses through the links below.   
Cineplex | Cineplex Digital Media | Cineplex Media | Cineplex Store | Player One Amusement Group | Playdium | The Rec Room | SCENE 

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. 

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.

While we appreciate all interest, only those candidates selected for an interview will be contacted.