Management Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
Role Summary:
At PwC Experience Consulting, we are dedicated to the process of understanding, designing, and building better human experiences. As a Manager in Experience Design, you’ll be at the forefront of crafting transformative strategies that truly prioritise people. You’ll lead diverse teams, guide innovative projects, and build meaningful client relationships, all while nurturing creativity and driving business impact. This is your chance to champion a bold vision for Experience Design and bring human-centered solutions to life.
Qualifications / Certifications required:
We’re looking for someone with the right experience and mindset rather than specific formal qualifications. Here’s what matters most:
Extensive experience in Experience Design, Product Design, or Service Design.
Proven leadership in delivering human-centered design solutions and managing teams.
Strong knowledge of design thinking, customer experience, and product innovation.
A track record of building client relationships and driving impactful projects.
Familiarity with Agile, Lean UX, or Service Design Thinking is a bonus.
Experience required:
Proven experience leading Experience Design, Service / Product design, or related projects in consulting, agency, or corporate settings.
Expertise in client engagement, team leadership, and business development.
Strong background in human-centered design, service design, and product design methodologies.
Track record of mentoring and upskilling teams.
Responsibilities of role:
Lead and inspire Experience Design teams to deliver exceptional results.
Build trusted client relationships and guide strategic discussions.
Advocate for innovative approaches to product and experience design.
Drive business development and identify growth opportunities.
Recruit, mentor, and develop team members while fostering creativity.
Skill sets required:
Exceptional leadership, communication, and strategic thinking abilities.
Strong design acumen with a focus on balancing creativity and functionality.
Collaborative, resilient, and adaptable in dynamic environments.
Passion for delivering measurable outcomes through human-centered solutions.
Role related attributes:
Able to translate big ideas into actionable strategies that drive change.
Builds diverse, high-performing teams and empowers them to succeed.
Thrives in fast-paced, dynamic environments while staying focused on outcomes.
Combines creative intuition with practical design expertise to deliver impactful solutions.
* Industry experience required:
Experience in consulting, telecommunications, financial services, technology, or product-driven environments is a plus.
* Candidate suggestions for headhunting:
Experience Design or Service Design Specialists
Product Designers with Leadership Experience
Customer Experience (CX) Managers
Design Strategists or Innovation Leaders
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoJob Posting End Date
November 29, 2024Upload your resume, increase your shortlisting chances by 80%
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
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