Deliverability Consultant

1 Month ago • 2-5 Years • Manufacturing

About the job

Job Description

The Deliverability Consultant works a case queue of customer deliverability issues escalated from support, resolving issues like ISP blocking, blocklists, spam folder placement, and IP warming. This role involves collaborating with mailbox providers, filtering services, and customers (sometimes virtually) to troubleshoot and improve email deliverability. Responsibilities include analyzing data (bounce rates, complaint rates, open rates, etc.), providing prescriptive advice, and compiling reports. The ideal candidate possesses 2-5 years of experience in email deliverability, strong analytical skills, and technical knowledge of DNS, SPF, DKIM, and DMARC.
Must have:
  • 2-5 years email deliverability experience
  • Analyze email headers to identify issues
  • Knowledge of DNS, SPF, DKIM, DMARC
  • Work with mailbox providers to resolve issues
  • Handle escalations from customers
  • Compile and analyze deliverability reports
Good to have:
  • Knowledge of Salesforce's Manage and Centro environments
  • Understanding of ISP procedures (feedback loops, etc.)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The primary responsibility is working a case queue of customer deliverability issues escalated from support. You will be part of a team based environment. Most deliverability-related issues will include blocking by major ISPs, blocklists by DNSBLs and filtering services, mailbox provider spam folder placement, and advising on high-level IP warming. Consultant sometimes will engage directly with customers virtually depending on the issue.

Job Responsibilities:

  • Work with major mailbox providers to help resolve blocking or spam placement issues. This includes being knowledgeable enough to be able to have back and forth conversations with representatives of these mailbox providers.

  • Reach out to filtering services where a customer’s IP is blocklisted

  • Handle escalations from customers with major deliverability issues that may include virtual meetings

  • Retrieve and compile reporting that shows bounce rates, complaint rates, open rates, etc and be able to analyze that data to provide prescriptive advice to customers on how to improve deliverability success.

Experience Preferences:

  • 2-5 years of experience in an analytic, data driven email deliverability role

  • Ability to read and analyze email headers to identify issues

  • Technical knowledge of DNS, SPF, DKIM, and DMARC

  • Knowledge of the Manage environment

  • Knowledge of the Centro reporting environment

  • Working in a team environment

  • Knowledge of major mailbox providers and an understanding of common ISP procedures(feedback loops, postmaster pages, contact forms, etc)

  • Excellent written and verbal communication skills

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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