Data Center Tech II

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

Job Description

Data Center Operations Technician: Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.

Job Functions:

• Ability to work a non-standard shift and fill in for shifts, as needed

• Operate all computer systems in accordance with established schedules and quality guidelines

• Strong attention to detail is required to ensure all aspects of the operational environment are maintained

• Prioritize nightly processes to ensure the performance of time-critical schedule

• Run all programs for production systems

• Provide batch processing and tape backups

• Ability to problem solve and gather data to troubleshoot and resolve critical system issues

• Maintain accounting controls for tapes produced

• Must be able to run web-based vendor systems for E-Commerce products

• Log and report problems to management

• Must be able to prioritize tasks as assigned

• Ability to work with field staff, Retailer-base, and Lottery to troubleshoot and resolve different situations

• Ability to maintain an aggressive call volume

• Other duties as assigned

Position Requirements/Qualifications:

• A high school diploma or GED

• Experience in LINUX, Microsoft products, and Windows-based systems preferred.

• Ability to quickly learn and understand new technologies

• Strong time management skills

• Must be ok to work days or evenings

Skills/Abilities:

• Ability to develop and maintain positive working relationships

• Ability to communicate with all levels of management

• Must have solid organizational and interpersonal skills

• Ability to lift 30 lbs

• Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all of the movements described.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Level Description

Demonstrates ability to learn and support several aspects of function. Handles routine activities.

Qualifications

Must have a high school diploma or equivalency.

Years of experience < 1 year

Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.