Customer Verification Administrator

We are – the Rank Group. 
From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. 

This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

Look at our careers site to find out more: https://careers.rank.com/

Rank Interactive, part of Rank Group, is seeking a Customer Verifications Administrator for our Mauritius office. In this role, you will research and publish Open-Source data to provide a comprehensive view of individual customers' backgrounds. This information supports the regular review of business relationships, focusing on Safer Gambling, Affordability, and Money Laundering risk factors.

Main Accountabilities and Responsibilities:

• Research and Reporting: Conduct thorough OSINT research and compile reports from third-party suppliers for the Customer Verification Team Leader, Analysts, and stakeholders.
• Data Accuracy: Ensure that OSINT information is published accurately, thoroughly, and in a timely manner.
• Support and Analysis: Assist the Customer Verifications Team Leader and Analysts in areas related to safer gambling, affordability, and anti-money laundering.
• Risk Identification: Identify customers whose OSINT information, combined with player data, may indicate problem gambling, affordability issues, or money laundering concerns.
• Collaboration: Liaise with the Customer Verifications Team Leader and Analysts on individual cases and higher-risk customers. Consult with colleagues to ensure best practices across the team.
• Stakeholder Engagement: Collaborate with digital and retail stakeholders and the HVC team as needed for high-value or cross-channel customers.
• Legislation Awareness: Stay updated with relevant legislation and requirements within the gambling industry.

By leveraging Open Source and third-party platforms, you will support the regular management review of business relationships, ensuring thorough and timely data publication to aid in quality risk assessments. #LI-RB1 #LI-Onsite

• Time Management: Efficiently manage time in high case load environments, prioritize tasks, and deliver results promptly.
• Communication Skills: Strong report-writing and verbal communication skills, coupled with effective data entry and comprehensive record-keeping abilities.
• Attention to Detail: Demonstrate accuracy and attention to detail in all tasks.
• Analytical Skills: Possess strong analytical skills with an aptitude for investigation.
• Initiative and Ingenuity: Exhibit initiative, ingenuity, and an inquisitive nature, with a keen perception for recognizing red flags and promising lines of investigation.
• OSINT Tools Proficiency: Good working knowledge of available OSINT tools.

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.  

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us. 

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.  

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered. 

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.    

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. 

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.