Customer Support Specialist 電話客服顧問

2 Weeks ago • All levels • Administrative • Undisclosed

About the job

required for this role

Add these skills to join the top 1% applicants for this job

Job Description

The Customer Support Specialist (電話客服顧問) at Tesla Taiwan provides 24/7 support to vehicle owners. Responsibilities include answering inbound calls and emails regarding technical support and roadside assistance, educating owners on vehicle operation, providing technical solutions, exceeding customer expectations, escalating concerns to relevant parties, and accurately recording data in CRM/Vehicle Support Systems. The role demands exceptional communication skills, technical aptitude, and a commitment to customer satisfaction. The position requires a high level of professionalism and the ability to handle diverse inquiries efficiently and effectively, ensuring a positive ownership experience for Tesla customers.

Must have:

Provide highest level customer support
Handle technical & roadside assistance inquiries
Educate vehicle owners
Offer workable technical solutions
Accurate data recording in CRM
Escalate concerns to relevant parties

Perks:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global EAP and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts
Employee Referral Program

What to Expect

Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on
technical support and roadside assistance related inquiry in a 7*24*365
environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems

•通過接聽來電和郵件，提供最高水平的客戶支援，處理技術支援和道路援助相關的查詢
• 教育車主，使他們對其車輛操作充滿信心
• 以專業的方式提供可行的技術解決方案，超出客戶期望，確保車主在所有擁有過程中享受真正的愉悅
• 在必要時將車主的關切進行溝通或升級，並將其轉交給相關方進行進一步跟進
• 將問題和數據準確記錄到CRM/車輛支援系統中

What You’ll Do

What You’ll Bring

Compensation and Benefits

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Employee Welfare Committee
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：